SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Corporate social responsibility and service innovation on customer loyalty
16 references·13 citing·48 second hop
Corporate social responsibility and service innovation on customer loyalty (2015)Corporate social responsibility and servi…Moving Forward and Making a Difference: Research Priorities for the Science of Service (2010)Moving Forward and Making a D…Corporate Hypocrisy: Overcoming the Threat of Inconsistent Corporate Social Responsibility Perceptions (2009)Corporate Hypocrisy: Overcomi…Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service Organizations (2009)Combinative Effects of Innova…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Factors Influencing the Effec…The effects of corporate social responsibility and price on consumer responses (2005)The effects of corporate soci…The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)The four levels of loyalty an…The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits (2004)The Effect of Corporate Socia…Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Consumer–Company Identificati…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Understanding Relationship Marketing Outcomes (2002)Understanding Relationship Ma…Market Orientation and Organizational Performance: Is Innovation a Missing Link? (1998)Market Orientation and Organi…Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Innovation, Market Orientatio…Long-Term Manufacturer-Supplier Relationships: Do They Pay off for Supplier Firms? (1995)Long-Term Manufacturer-Suppli…A step-by-step approach to using the SAS system for factor analysis and structural equation modeling (1995)A step-by-step approach to us…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Optimalisasi Sumber Daya Manusia terhadap Pengolahan: Studi Kasus Industri Pengolahan Bahan Baku Rotan (2024)Optimalisasi Sumber Daya Manu…Corporate social responsibility and customer-citizenship behaviors: the role of customer–company identification (2022)Corporate social responsibili…Investigating service innovation, bank reputation and customer trust: evidence from Indian retail banking (2021)Investigating service innovat…Creating advocates: understanding the roles of CSR and firm innovativeness (2021)Creating advocates: understan…Augmenting bank service quality dimensions: moderation of perceived trust and perceived risk (2021)Augmenting bank service quali…Boosting customer citizenship behavior through corporate social responsibility: does perceived service quality matter? (2020)Boosting customer citizenship…Authenticity as a corporate social responsibility platform for building customer loyalty (2020)Authenticity as a corporate s…The opportunity and challenge of trust and decision-making uncertainty (2019)The opportunity and challenge…New perspective on informal knowledge sharing in the self-service environment (2018)New perspective on informal k…Empowering corporate social responsibility (CSR): insights from service learning (2018)Empowering corporate social r…Does experiential advertising impact credibility? (2018)Does experiential advertising…The Theory and Practice of Customer Loyalty Management and Customer Focus in the Enterprise Activity (2016)The Theory and Practice of Cu…Exploring the mechanism of consumer responses to CSR activities of Islamic banks (2016)Exploring the mechanism of co…Organizational Images and Member Identification (1994)Strategic Brand Management: Building, Measuring, and Managing Brand Equity (1997)Misery Loves Companies: Rethinking Social Initiatives by Business (2003)Building Corporate Associations: Consumer Attributions for Corporate Socially Responsible Programs (2006)The Role of Corporate Social Responsibility in Strengthening Multiple Stakeholder Relationships: A Field Experiment (2006)The psychology of interpersonal relations. (1958)Economic Action and Social Structure: The Problem of Embeddedness (1985)Building Brand Community (2002)The Social Identity Theory of Intergroup Behavior (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Understanding Customer Experience Throughout the Customer Journey (2016)Architectural Innovation: The Reconfiguration of Existing Product Technologies and the Failure of Established Firms (1990)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)The Effect of a Market Orientation on Business Profitability (1990)Innovativeness: Its antecedents and impact on business performance (2004)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)The Effects of Strategic Orientations on Technology- and Market-Based Breakthrough Innovations (2005)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Understanding Attitudes and Predicting Social Behavior (1980)The Commitment-Trust Theory of Relationship Marketing (1994)Evolving to a New Dominant Logic for Marketing (2003)Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators (2008)What Drives Social Commerce: The Role of Social Support and Relationship Quality (2011)Toward a theory of customer engagement marketing (2016)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Organizational culture and leadership (1993)Organizational Learning: A Theory of Action Perspective (1997)Learning orientation, firm innovation capability, and firm performance (2002)Knowledge Management Enablers, Processes, and Organizational Performance: An Integrative View and Empirical Examination (2003)Dynamic capabilities: A review and research agenda (2007)Developing Buyer-Seller Relationships (1987)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Handbook on Constructing Composite Indicators (2005)Handbook on Constructing Composite Indicators: Methodology and User Guide (2008)
this work references cited by second hop

References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1998Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination3,968 cited
  • 1995A step-by-step approach to using the SAS system for factor analysis and structural equation modeling3,359 cited
  • 2003Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies3,330 cited
  • 1998Market Orientation and Organizational Performance: Is Innovation a Missing Link?2,615 cited
  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis2,596 cited
  • 2002Understanding Relationship Marketing Outcomes2,299 cited
  • 2006Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis1,996 cited
  • 2004The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits1,590 cited
  • 2010Moving Forward and Making a Difference: Research Priorities for the Science of Service1,545 cited
  • 1995Long-Term Manufacturer-Supplier Relationships: Do They Pay off for Supplier Firms?1,478 cited
  • 2004The four levels of loyalty and the pivotal role of trust: a study of online service dynamics1,424 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2009
Corporate Hypocrisy: Overcoming the Threat of Inconsistent Corporate Social Responsibility Perceptions
1,337 cited
  • 2009Combinative Effects of Innovation Types and Organizational Performance: A Longitudinal Study of Service Organizations1,268 cited
  • 2005The effects of corporate social responsibility and price on consumer responses1,250 cited
  • Cited by

    • 2018Empowering corporate social responsibility (CSR): insights from service learning82 cited
    • 2022Corporate social responsibility and customer-citizenship behaviors: the role of customer–company identification66 cited
    • 2021Augmenting bank service quality dimensions: moderation of perceived trust and perceived risk53 cited
    • 2020Authenticity as a corporate social responsibility platform for building customer loyalty52 cited
    • 2016The Theory and Practice of Customer Loyalty Management and Customer Focus in the Enterprise Activity48 cited
    • 2021Investigating service innovation, bank reputation and customer trust: evidence from Indian retail banking47 cited
    • 2020Boosting customer citizenship behavior through corporate social responsibility: does perceived service quality matter?43 cited
    • 2016Exploring the mechanism of consumer responses to CSR activities of Islamic banks38 cited
    • 2018Does experiential advertising impact credibility?31 cited
    • 2021Creating advocates: understanding the roles of CSR and firm innovativeness26 cited
    • 2019The opportunity and challenge of trust and decision-making uncertainty25 cited
    • 2018New perspective on informal knowledge sharing in the self-service environment8 cited
    • 2024Optimalisasi Sumber Daya Manusia terhadap Pengolahan: Studi Kasus Industri Pengolahan Bahan Baku Rotan1 cited