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Government Process Capability Model: An Exploratory Case Study
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Government Process Capability Model: An Exploratory Case Study (2014)Government Process Capability Model: An E…Adapting Total Quality Management (TQM) to Government (2018)Adapting Total Quality Manage…Challenges of Government Enterprise Architecture Work – Stakeholders’ Views (2008)Challenges of Government Ente…Towards E-government by business process change—A methodology for public sector (2007)Towards E-government by busin…Managing Business Processes. BPR and Beyond (2007)Managing Business Processes. …E-government maturity models: Extension of the Layne and Lee model (2006)E-government maturity models:…Public Management Reform (2004)Public Management ReformQuality management in the Turkish public sector: a survey (2003)Quality management in the Tur…Public Management Reform (2003)Public Management ReformThe Evolution of E‐Government among Municipalities: Rhetoric or Reality? (2002)The Evolution of E‐Government…Quality Assurance for Public Administration: A Consensus Building Vehicle (2002)Quality Assurance for Public …E‐government: a new route to public sector quality (2002)E‐government: a new route to …Developing fully functional E-government: A four stage model (2001)Developing fully functional E…Adapting Total Quality Management (TQM) to Government: Another Point of View (1994)Adapting Total Quality Manage…Adapting Total Quality Management (TQM) to Government (1992)Adapting Total Quality Manage…Information management directions: the integration challenge (1989)Information management direct…Out of the Crisis (1982)Out of the CrisisCitizen Satisfaction with Urban Services: Potential Misuse as a Performance Indicator (1979)Linking Objective and Subjective Measures of Performance (1984)A Conceptual Model of Service Quality (1988)Origin and theoretical basis of new public management (2001)Defining the Client in the Public Sector: A Social‐Exchange Perspective (2002)Why Do Public-Sector Clients Coproduce? (2002)Business Process Change: A Study of Methodologies, Techniques, and Tools* (1997)Putting the enterprise into the enterprise system. (1998)E-government success factors: Mapping practical tools to theoretical foundations (2005)Change Management as a Critical Success Factor in e-Government Implementation (2011)Business process management capabilities in local governments: A multi-method study (2013)The Critical Success Factors Study for e-Government Implementation (2014)Human Resource Management (1995)Human Resource Management: Rhetorics and Realities (1995)Total Quality Management: Empirical, Conceptual, and Practical Issues (1995)Determinants of user acceptance of the e-Government services: The case of online tax filing and payment system (2006)Building Citizen Trust towards E-Government Services: Do High Quality Websites Matter? (2008)Power, politics, and MIS implementation (1983)Trust and Electronic Government Success: An Empirical Study (2008)e-Government Adoption Model (GAM): Differing service maturity levels (2010)An Open Government Maturity Model for social media-based public engagement (2012)Organizational Life Cycles and Shifting Criteria of Effectiveness: Some Preliminary Evidence (1983)The Effects of E‐Government on Trust and Confidence in Government (2006)The Mechanisms of Policy Diffusion (2008)Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies (2010)Diffusion of Innovations 1 (2019)Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations Across NationsCulture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations Across Nations (Second Edition), by HofstedeGeert. Thousand Oaks, CA: Sage, 2001 (2002)From Responsiveness to Collaboration: Governance, Citizens, and the Next Generation of Public Administration (2002)The Politics of Crisis Management (2005)Managing Successful Organizational Change in the Public Sector (2006)Becoming cyberactive: State and local governments on the World Wide Web (1999)The Future of Public Administration (1999)E-government research: Reviewing the literature, limitations, and ways forward (2007)A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach (2012)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Whence Consumer Loyalty? (1999)Role congruity theory of prejudice toward female leaders. (2002)FROM PUBLIC ADMINISTRATION TO PUBLIC MANAGEMENT: REASSESSING A REVOLUTION? (1995)Becoming a Moral Child: The Socialization of Shame among Young Chinese Children (1999)New Public Management Is Dead--Long Live Digital-Era Governance (2005)The New Public Governance? 1 (2006)What Is Governance? (2013)
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References

  • 1982Out of the Crisis7,297 cited
  • 2004Public Management Reform4,636 cited
  • 2001Developing fully functional E-government: A four stage model2,818 cited
  • 2002The Evolution of E‐Government among Municipalities: Rhetoric or Reality?2,051 cited
  • 2003Public Management Reform790 cited
  • 2006E-government maturity models: Extension of the Layne and Lee model722 cited
  • 1992Adapting Total Quality Management (TQM) to Government192 cited
  • 2018Adapting Total Quality Management (TQM) to Government190 cited
  • 2002E‐government: a new route to public sector quality161 cited
  • 2007Towards E-government by business process change—A methodology for public sector100 cited
  • 2007Managing Business Processes. BPR and Beyond51 cited
  • 1994Adapting Total Quality Management (TQM) to Government: Another Point of View50 cited
  • 2008Challenges of Government Enterprise Architecture Work – Stakeholders’ Views37 cited
  • 1989Information management directions: the integration challenge31 cited
  • 2002Quality Assurance for Public Administration: A Consensus Building Vehicle25 cited
  • 2003

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Quality management in the Turkish public sector: a survey
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