The Perceived Usefulness and Use of Performance Information in the Australian Public Sector

Abstract

This paper presents the survey results of the opinions of public sector managers in Australia regarding the usefulness and actual use of performance information for their decision making.It examines the role of financial and non-financial information including efficiency, effectiveness, service standard, output and outcome measures in program evaluation, resource allocation, improving efficiency and quality of service delivery.Most types of information were regarded as having some degrees of usefulness and have been used to some extent for particular decisions.Nevertheless, lower mean scores were observed for the actual use of outcome and service standard information than for its perceived usefulness.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 16 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.