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eGovernment Service Quality Assessed through the Public Value Lens
16 references·2 citing·46 second hop
eGovernment Service Quality Assessed through the Public Value Lens (2011)eGovernment Service Quality Assessed thro…Public values and public interest: counterbalancing economic individualism (2008)Public values and public inte…Public Values (2007)Public ValuesPublic Values and Public Interest: Counterbalancing Economic Individualism (2007)Public Values and Public Inte…Perceived e‐service quality (PeSQ) (2007)Perceived e‐service quality (…From New Public Management to Public Value: Paradigmatic Change and Managerial Implications (2007)From New Public Management to…e-Government information systems: Evaluation-led design for public value and client trust (2007)e-Government information syst…Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success (2007)Assessing eGovernment systems…Customer perceptions of e‐service quality in online shopping (2005)Customer perceptions of e‐ser…Privatization and Its Reverse: Explaining the Dynamics of the Government Contracting Process (2004)Privatization and Its Reverse…The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The DeLone and McLean Model o…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Qualitative Research Design: An Interactive Approach (1996)Qualitative Research Design: …Creating public value : strategic management in government (1995)Creating public value : strat…Information Systems Success: The Quest for the Dependent Variable (1992)Information Systems Success: …Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Effects of Price, Brand, and …A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)A PUBLIC MANAGEMENT FOR ALL S…The public value of E-Government – A literature review (2019)The public value of E-Governm…Service quality, perceived value, and citizens’ continuous-use intention regarding e-government: Empirical evidence from China (2019)Service quality, perceived va…Understanding Information Technology Usage: A Test of Competing Models (1995)The balanced scorecard: Translating strategy into action (1997)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Understanding Attitudes and Predicting Social Behavior (1980)On the Evaluation of Structural Equation Models (1988)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)An analysis of the e‐service literature: towards a research agenda (2006)The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019)Social Choice and Individual Values. (1951)Organizational Learning (1988)The Management of Innovation (1994)The “new public management” in the 1980s: Variations on a theme (1995)The New Governance: Governing without Government (1996)Governance as theory: five propositions (1998)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Consumer perceived value: The development of a multiple item scale (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Advances in Consumer Research (2025)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)E-S-QUAL (2004)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)The Nature of the Firm (1937)Transaction-Cost Economics: The Governance of Contractual Relations (1979)Public Value Inside: What is Public Value Creation? (2009)Searching for Smart City definition: a comprehensive proposal (2013)Analyzing the Past to Prepare for the Future: Writing a Literature Review (2002)The SAGE Encyclopedia of Qualitative Research Methods (2008)Content analysis and thematic analysis: Implications for conducting a qualitative descriptive study (2013)Creating public value through smart technologies and strategies (2019)Co-production in digital transformation of public administration and public value creation: The case of Denmark (2021)Future of e-Government: An integrated conceptual framework (2021)Determining Validity in Qualitative Inquiry (2000)Techniques to Identify Themes (2003)Understanding the science experiences of successful women of color: Science identity as an analytic lens (2007)New Public Management Is Dead--Long Live Digital-Era Governance (2005)Beyond Engagement and Participation: User and Community Coproduction of Public Services (2007)Public Value Governance: Moving Beyond Traditional Public Administration and the New Public Management (2014)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)
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References

  • 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update12,745 cited
  • 1996Qualitative Research Design: An Interactive Approach11,576 cited
  • 1991A PUBLIC MANAGEMENT FOR ALL SEASONS?10,904 cited
  • 1992Information Systems Success: The Quest for the Dependent Variable10,815 cited
  • 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations6,024 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,818 cited
  • 1995Creating public value : strategic management in government2,353 cited
  • 2005Customer perceptions of e‐service quality in online shopping1,355 cited
  • 2007From New Public Management to Public Value: Paradigmatic Change and Managerial Implications1,208 cited
  • 2007Public Values1,190 cited
  • 2007Public Values and Public Interest: Counterbalancing Economic Individualism959 cited
  • 2007Assessing eGovernment systems success: A validation of the DeLone and McLean model of information systems success920 cited
  • 2007Perceived e‐service quality (PeSQ)810 cited
  • 2008Public values and public interest: counterbalancing economic individualism574 cited
  • 2004Privatization and Its Reverse: Explaining the Dynamics of the Government Contracting Process

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559 cited
  • 2007e-Government information systems: Evaluation-led design for public value and client trust310 cited
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    • 2019The public value of E-Government – A literature review1,321 cited
    • 2019Service quality, perceived value, and citizens’ continuous-use intention regarding e-government: Empirical evidence from China586 cited