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The influence of personal values and demographic variables on customer loyalty in the banking industry
16 references·15 citing·35 second hop
The influence of personal values and demographic variables on customer loyalty in the banking industry (2015)The influence of personal values and demo…Structural Equation Modeling With AMOS (2013)Structural Equation Modeling …Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)The four levels of loyalty an…Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Satisfaction, Repurchase Inte…The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)The Impact of Technology on t…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …Personal characteristics as moderators of the relationship between customer satisfaction and loyalty?an empirical analysis (2000)Personal characteristics as m…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Excitement at the mall: Determinants and effects on shopping response (1998)Excitement at the mall: Deter…Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)Universals in the Content and…Can test statistics in covariance structure analysis be trusted? (1992)Can test statistics in covari…Toward a universal psychological structure of human values. (1987)Toward a universal psychologi…Representing and Testing Organizational Theories: A Holistic Construal (1982)Representing and Testing Orga…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The nature of human values (1973)The nature of human valuesUnderstanding customer loyalty in banking industry: A systematic review and meta analysis (2024)Understanding customer loyalt…Utilising machine learning to investigate actor engagement in the sharing economy from a cross-cultural perspective (2023)Utilising machine learning to…Investigating the Causes and Consequences of Brand Attachment of Luxury Fashion Brand: the Role of Gender, Age, and Income (2023)Investigating the Causes and …A Study of Satisfaction and Loyalty for Continuance Intention of Mobile Wallet in India (2023)A Study of Satisfaction and L…The impact of luxury brand status signaling, extension authenticity and fit on luxury line extension evaluation: a cross-national study (2022)The impact of luxury brand st…The Impact of Green Religiosity on The Green Product Switching Behavior in Pakistan: The Role of Green Personal Values and Green Altruism (2021)The Impact of Green Religiosi…Identifying Relevant Segments of Potential Banking Chatbot Users Based on Technology Adoption Behavior (2021)Identifying Relevant Segments…An Investigation of the Relationship Among Medical Center’s Image, Service Quality, and Patient Loyalty (2020)An Investigation of the Relat…The impact on the governance of the gender quotas legislation: the Italian case (2019)The impact on the governance …The impact of service recovery evaluation on word-of-mouth intention: A moderated mediation model of overall satisfaction, household income and gender (2019)The impact of service recover…Determinants of customer perceived online shopping logistics service quality value: an empirical study from China (2018)Determinants of customer perc…Determinants of customer loyalty: a study with customers of a Brazilian bank (2018)Determinants of customer loya…Validating the EUCS Model to Measure the Level of Satisfaction of Internet Users in Local Banks in Italy (2017)Validating the EUCS Model to …Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector (2017)Examining the relationships a…Customers' relationship with their grocery store: Direct and moderating effects from store format and loyalty programs (2017)Customers' relationship with …Self-efficacy: Toward a unifying theory of behavioral change. 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(1980)On the Evaluation of Structural Equation Models (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)In Search of Golden Rules: Comment on Hypothesis-Testing Approaches to Setting Cutoff Values for Fit Indexes and Dangers in Overgeneralizing Hu and Bentler's (1999) Findings (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Using PLS path modeling in new technology research: updated guidelines (2016)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Framing Processes and Social Movements: An Overview and Assessment (2000)Measuring exposure to bullying and harassment at work: Validity, factor structure and psychometric properties of the Negative Acts Questionnaire-Revised (2009)Teacher self-efficacy and teacher burnout: A study of relations (2009)Technostress: Technological Antecedents and Implications1 (2011)
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References

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1,179 cited
  • 1998Excitement at the mall: Determinants and effects on shopping response1,039 cited
  • Cited by

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    • 2022The impact of luxury brand status signaling, extension authenticity and fit on luxury line extension evaluation: a cross-national study26 cited
    • 2020An Investigation of the Relationship Among Medical Center’s Image, Service Quality, and Patient Loyalty25 cited
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    • 2021Identifying Relevant Segments of Potential Banking Chatbot Users Based on Technology Adoption Behavior22 cited
    • 2017Examining the relationships among service features, customer loyalty and switching barriers in the Greek banking sector18 cited
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    • 2019The impact on the governance of the gender quotas legislation: the Italian case14 cited
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