Trust in e-commerce vendors: a two-stage model

D. Harrison McKnight · Vivek Choudhury · Charles J. Kacmar

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Privacy, Security, and Data Protection

Abstract

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References

1995An Integrative Model Of Organizational Trust 1958The Psychology of Interpersonal Relations.1986Production of trust: Institutional sources of economic structure, 1840–1920.1998Initial Trust Formation in New Organizational Relationships 2000Consumer trust in an Internet store 1999Building consumer trust online 2006Consumer Trust in an Internet Store: A Cross-Cultural Validation 1987The Social Control of Impersonal Trust

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2015Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth 2004Beyond concern—a privacy-trust-behavioral intention model of electronic commerce 2016Analysing the critical factors influencing trust in e-government adoption from citizens’ perspective: A systematic review and a conceptual framework 2014Investigating success of an e-government initiative: Validation of an integrated IS success model 2013Privacy, trust and control: Which relationships with online self-disclosure?

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