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Multiattributive Messung von Dienstleistungsqualität
16 references·5 citing·32 second hop
Multiattributive Messung von Dienstleistungsqualität (2000)Multiattributive Messung von Dienstleistu…Advances in Consumer Research (2025)Advances in Consumer ResearchA Test of Services Marketing Theory: Consumer Information Acquisition Activities (1991)A Test of Services Marketing …The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Models of Consumer Satisfaction Formation: An Extension (1988)Models of Consumer Satisfacti…Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…Expectations and Norms in Models of Consumer Satisfaction (1987)Expectations and Norms in Mod…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Importance-Performance Analysis (1977)Importance-Performance Analys…Readings in Attitude Theory and Measurement (1968)Readings in Attitude Theory a…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…Kundenzufriedenheit und Kundenbindung (2007)Kundenzufriedenheit und Kunde…Quality Function Deployment im Kreditkartengeschäft — Anwendung, Nutzen und Grenzen der Methode bei der Entwicklung von Komponenten in der Finanzdienstleistung (2005)Quality Function Deployment i…Marktsegmentierung im Dienstleistungsbereich (1998)Marktsegmentierung im Dienstl…Verfahren zur Messung der Qualität interner Dienstleistungen (1995)Verfahren zur Messung der Qua…Die Rolle der Positionierung im strategischen Marketing (1995)Die Rolle der Positionierung …Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)The Theory of Buyer Behavior (1971)The Nature and Scope of Marketing (1976)Trust and TAM in Online Shopping: An Integrated Model1 (2003)\nThe use of partial least squares path modeling in international marketing (2009)Developing Buyer-Seller Relationships (1987)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Destination image analysis—a review of 142 papers from 1973 to 2000 (2002)Gain more insight from your PLS-SEM results (2016)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)
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References

  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1977Importance-Performance Analysis4,319 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
  • 1968Readings in Attitude Theory and Measurement2,124 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
  • 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
  • 1991A Test of Services Marketing Theory: Consumer Information Acquisition Activities

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1,550 cited
  • 1987Expectations and Norms in Models of Consumer Satisfaction1,166 cited
  • Cited by

    • 2007Kundenzufriedenheit und Kundenbindung30 cited
    • 1998Marktsegmentierung im Dienstleistungsbereich26 cited
    • 1995Verfahren zur Messung der Qualität interner Dienstleistungen21 cited
    • 1995Die Rolle der Positionierung im strategischen Marketing16 cited
    • 2005Quality Function Deployment im Kreditkartengeschäft — Anwendung, Nutzen und Grenzen der Methode bei der Entwicklung von Komponenten in der Finanzdienstleistung6 cited