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A Review of the Issues Associated with Customer Relationship Management Systems

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2010Customer relationship management maturity model (CRM3): A model for stepwise implementation26 cited
2012The effect of electronic customer relationship on customer satisfaction a study in web banking in Saudi Arabia17 cited
2010Evaluation of the implementation of CRM in developing countries13 cited
2002Customer Relationship Management System (CRM) and Information Ethics in Call Centres - 'You are the Weakest Link. Goodbye!'

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5 cited