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Assessment of Real Estate Brokerage Service Quality with a Practicing Professional's Instrument
16 references·2 citing·37 second hop
Assessment of Real Estate Brokerage Service Quality with a Practicing Professional's Instrument (2000)Assessment of Real Estate Brokerage Servi…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Reassessment of Expectations …Quality in Retail Banking (1994)Quality in Retail BankingPerceived Service Quality and User Satisfaction with the Information Services Function (1994)Perceived Service Quality and…Expectations as a Comparison Standard in Measuring Service Quality: An Assessment of a Reassessment (1994)Expectations as a Comparison …Re-Examining Perceived Ease of Use and Usefulness: A Confirmatory Factor Analysis (1993)Re-Examining Perceived Ease o…Expectations, Performance Evaluation, and Consumers' Perceptions of Quality (1993)Expectations, Performance Eva…Development of a Multiple‐item Scale for Measuring Hospital Service Quality (1993)Development of a Multiple‐ite…Measuring Performance of the Information Systems Function (1992)Measuring Performance of the …Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Causality, Confirmation, Credulity, and Structural Equation Modeling (1987)Causality, Confirmation, Cred…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Means-End Chain Model Based on Consumer Categorization Processes (1982)A Means-End Chain Model Based…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…Determinants of satisfaction amongst tenants of UK offices (2016)Determinants of satisfaction …A Review of Service Quality Research in Real Estate (2010)A Review of Service Quality R…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Structural Equation Modeling and Regression: Guidelines for Research Practice (2000)An Extended Privacy Calculus Model for E-Commerce Transactions (2006)The Impact of Technostress on Role Stress and Productivity (2007)Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)On the Evaluation of Structural Equation Models (1988)Quality, satisfaction and behavioral intentions (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: review, critique, research agenda (1996)Customer satisfaction with services: putting perceived value into the equation (2000)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)Elimination by aspects: A theory of choice. (1972)Situational Variables and Consumer Behavior (1975)Cognition and Categorization (1979)An Exploration of High-Risk Leisure Consumption Through Skydiving (1993)A consumer-based model of authenticity: An oxymoron or the foundation of cultural heritage marketing? (2009)A model of perceived image, memorable tourism experiences and revisit intention (2017)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)
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References

  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1994Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research3,313 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1982A Means-End Chain Model Based on Consumer Categorization Processes1,985 cited
  • 1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality1,652 cited
  • 1993Re-Examining Perceived Ease of Use and Usefulness: A Confirmatory Factor Analysis1,515 cited
  • 1994Perceived Service Quality and User Satisfaction with the Information Services Function771 cited
  • 1994Expectations as a Comparison Standard in Measuring Service Quality: An Assessment of a Reassessment678 cited
  • 1992Measuring Performance of the Information Systems Function224 cited
  • 1994Quality in Retail Banking

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219 cited
  • 1987Causality, Confirmation, Credulity, and Structural Equation Modeling201 cited
  • 1993Development of a Multiple‐item Scale for Measuring Hospital Service Quality189 cited
  • Cited by

    • 2016Determinants of satisfaction amongst tenants of UK offices32 cited
    • 2010A Review of Service Quality Research in Real Estate22 cited