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• 2012The effects of social media based brand communities on brand community markers, value creation practices, brand trust and brand loyalty949 cited
• 2012To be or not to be in social media: How brand loyalty is affected by social media?865 cited
• 2004Toward Contextualized Theories of Trust: The Role of Trust in Global Virtual Teams773 cited
• 1998The Grammars of Trust: A Model and General Implications754 cited
• 2001Trust and Distrust Definitions: One Bite at a Time747 cited
• 1998A Formal Model of Trust Based on Outcomes734 cited
• 1998How Can Cooperation Be Fostered? The Cultural Effects of Individualism-Collectivism698 cited
• 2007Coordinating Expertise Among Emergent Groups Responding to Disasters662 cited
• 2011Power, trust, social exchange and community support616 cited
• 2002Dynamic nature of trust in virtual teams594 cited
• 2006Similarities and differences between human–human and human–automation trust: an integrative review575 cited
• 2009Individual Swift Trust and Knowledge-Based Trust in Face-to-Face and Virtual Team Members513 cited
• 2003EMOTIONAL INTELLIGENCE, LEADERSHIP EFFECTIVENESS, AND TEAM OUTCOMES460 cited
• 2000Social Capital: The Good, the Bad, and the Ugly