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Crisis Communication in Public Organisations: Dimensions of Crisis Communication Revisited

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References

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2005The Politics of Crisis Management931 cited
2010

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Emergency knowledge management and social media technologies: A case study of the 2010 Haitian earthquake

874 cited

2010The Handbook of Crisis Communication676 cited

Cited by

2018Tweeting about emergency: A semantic network analysis of government organizations’ social media messaging during Hurricane Harvey144 cited
2017Mobile applications in crisis informatics literature: A systematic review139 cited
2016Facebook and Twitter in Crisis Communication: A Comparative Study of Crisis Communication Professionals and Citizens135 cited
2018Enhancing employee communication behaviors for sensemaking and sensegiving in crisis situations126 cited
2024Social media trust: Fighting misinformation in the time of crisis126 cited
2021A systematic review of 20 years of crisis and disaster research: Trends and progress118 cited
2020Resilience in Times of Global Pandemic: Steering Recovery and Thriving Trajectories109 cited
2021Building organizational resilience through strategic internal communication and organization–employee relationships91 cited
2016Understanding publics’ perception and behaviors in crisis communication: Effects of crisis news framing and publics’ acquisition, selection, and transmission of information in crisis situations77 cited
2021Practicing transparency in a crisis: Examining the combined effects of crisis type, response, and message transparency on organizational perceptions68 cited
2020Crisis Informatics in the Context of Social Media Crisis Communication: Theoretical Models, Taxonomy, and Open Issues66 cited
2017Risk, Crisis, and Social Media66 cited
2019Government public relations when trouble hits: exploring political dispositions, situational variables, and government–public relationships to predict communicative action of publics58 cited
2022Beyond simple messaging: a review of crisis communication research in hospitality and tourism55 cited
2018Information Needs and Communication Gaps between Citizens and Local Governments Online during Natural Disasters51 cited
2022Robust crisis communication in turbulent times: Conceptualization and empirical evidence from the United States46 cited