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Developing Customers as Partial Employees: Predictors and Outcomes of Customer Performance in a Services Context
16 references·0 citing·44 second hop
Developing Customers as Partial Employees: Predictors and Outcomes of Customer Performance in a Services Context (2013)Developing Customers as Partial Employees…Customer value co-creation behavior: Scale development and validation (2012)Customer value co-creation be…Co‐creating unique value with customers (2004)Co‐creating unique value with…Testing Mediational Models With Longitudinal Data: Questions and Tips in the Use of Structural Equation Modeling. (2003)Testing Mediational Models Wi…Psychological Implications of Customer Participation in Co-Production (2003)Psychological Implications of…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…PERSON‐ORGANIZATION FIT: AN INTEGRATIVE REVIEW OF ITS CONCEPTUALIZATIONS, MEASUREMENT, AND IMPLICATIONS (1996)PERSON‐ORGANIZATION FIT: AN I…Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Research in Organizational Behavior. (1986)Research in Organizational Be…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Significance tests and goodne…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…The measurement of organizational commitment (1979)The measurement of organizati…Making vocational choices : a theory of careers (1973)Making vocational choices : a…Manual for the Minnesota Satisfaction Questionnaire. (1967)Manual for the Minnesota Sati…Social Theory and Social Structure. (1958)Social Theory and Social Stru…Coefficient Alpha and the Internal Structure of Tests (1951)The Varimax Criterion for Analytic Rotation in Factor Analysis (1958)Men and Women of the Corporation. (1978)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)A three-component conceptualization of organizational commitment (1991)The Commitment-Trust Theory of Relationship Marketing (1994)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)EQS : structural equations program manual (1989)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models (1982)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)How changes in job demands and resources predict burnout, work engagement, and sickness absenteeism (2009)Does low self-esteem predict depression and anxiety? A meta-analysis of longitudinal studies. (2012)Sample Size Requirements for Structural Equation Models (2013)Social Behavior: Its Elementary Forms (1963)Social Indicators of Well-Being (1976)Measuring Service Quality: A Reexamination and Extension (1992)Whence Consumer Loyalty? (1999)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Advances in Consumer Research (2025)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Organizational culture and leadership (1993)Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility (2001)CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT (2005)Job Engagement: Antecedents and Effects on Job Performance (2010)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Assessing Reliability and Stability in Panel Models (1977)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Self-discrepancy: A theory relating self and affect. (1987)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)A Dynamic Theory of Organizational Knowledge Creation (1994)Self-Reports in Organizational Research: Problems and Prospects (1986)Managing Legitimacy: Strategic and Institutional Approaches (1995)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)
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References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives110,919 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.42,320 cited
  • 1990Comparative fit indexes in structural models.25,892 cited
  • 1980Significance tests and goodness of fit in the analysis of covariance structures.19,266 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 1986Research in Organizational Behavior.11,303 cited
  • 1979The measurement of organizational commitment8,915 cited
  • 1996PERSON‐ORGANIZATION FIT: AN INTEGRATIVE REVIEW OF ITS CONCEPTUALIZATIONS, MEASUREMENT, AND IMPLICATIONS4,927 cited
  • 1958Social Theory and Social Structure.4,520 cited
  • 2003Testing Mediational Models With Longitudinal Data: Questions and Tips in the Use of Structural Equation Modeling.3,644 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,929 cited
  • 1967Manual for the Minnesota Satisfaction Questionnaire.2,545 cited
  • 2004Co‐creating unique value with customers2,517 cited
  • 1973Making vocational choices : a theory of careers2,182 cited

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2012
Customer value co-creation behavior: Scale development and validation
1,743 cited
  • 2003Psychological Implications of Customer Participation in Co-Production1,495 cited
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