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The Impact of Organisational Flexibility and Employee Commitment on Customer Satisfaction
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The Impact of Organisational Flexibility and Employee Commitment on Customer Satisfaction (2013)The Impact of Organisational Flexibility …The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services (2004)The effects of customer satis…E-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France (2001)The impact of switching costs…Commitment in the workplace: toward a general model (2001)Commitment in the workplace: …Building Organizational Capabilities for Managing Economic Crisis: The Role of Market Orientation and Strategic Flexibility (2001)Building Organizational Capab…The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)The Impact of Technology on t…The effects of transformational leadership on organizational conditions and student engagement with school (2000)The effects of transformation…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Flexibility Versus Efficiency? A Case Study of Model Changeovers in the Toyota Production System (1999)Flexibility Versus Efficiency…Toward a Unifying Framework for Exploring Fit and Flexibility in Strategic Human Resource Management (1998)Toward a Unifying Framework f…Navigating in the new competitive landscape: Building strategic flexibility and competitive advantage in the 21st century (1998)Navigating in the new competi…Customer contributions and roles in service delivery (1997)Customer contributions and ro…HUMAN RESOURCE MANAGEMENT, MANUFACTURING STRATEGY, AND FIRM PERFORMANCE. (1996)HUMAN RESOURCE MANAGEMENT, MA…Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry (1995)Human Resource Bundles and Ma…Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry (1995)Human Resource Bundles and Ma…RESEARCH NOTES. DISTRIBUTIVE AND PROCEDURAL JUSTICE AS PREDICTORS OF SATISFACTION WITH PERSONAL AND ORGANIZATIONAL OUTCOMES. (1992)RESEARCH NOTES. 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(2000)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING. (2011)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Customer Experience Creation: Determinants, Dynamics and Management Strategies (2009)Dynamic capabilities and strategic management (1997)Human resources and the resource based view of the firm (2001)How Does Human Resource Management Influence Organizational Outcomes? A Meta-analytic Investigation of Mediating Mechanisms (2012)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Building Effective Online Marketplaces with Institution-Based Trust (2004)INTERNATIONAL ENTREPRENEURSHIP: THE INTERSECTION OF TWO RESEARCH PATHS. (2000)INTERNATIONAL EXPANSION BY NEW VENTURE FIRMS: INTERNATIONAL DIVERSITY, MODE OF MARKET ENTRY, TECHNOLOGICAL LEARNING, AND PERFORMANCE. (2000)Role congruity theory of prejudice toward female leaders. (2002)
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References

  • 1999Whence Consumer Loyalty?10,801 cited
  • 1995Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry3,905 cited
  • 2001Commitment in the workplace: toward a general model3,597 cited
  • 1996HUMAN RESOURCE MANAGEMENT, MANUFACTURING STRATEGY, AND FIRM PERFORMANCE.2,274 cited
  • 2003E-LOYALTY: YOUR SECRET WEAPON ON THE WEB2,084 cited
  • 2000The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda1,806 cited
  • 1992RESEARCH NOTES. DISTRIBUTIVE AND PROCEDURAL JUSTICE AS PREDICTORS OF SATISFACTION WITH PERSONAL AND ORGANIZATIONAL OUTCOMES.1,704 cited
  • 1999Flexibility Versus Efficiency? A Case Study of Model Changeovers in the Toyota Production System1,560 cited
  • 1998Toward a Unifying Framework for Exploring Fit and Flexibility in Strategic Human Resource Management1,362 cited
  • 1998Navigating in the new competitive landscape: Building strategic flexibility and competitive advantage in the 21st century1,142 cited
  • 2001Building Organizational Capabilities for Managing Economic Crisis: The Role of Market Orientation and Strategic Flexibility1,142 cited
  • 2000The effects of transformational leadership on organizational conditions and student engagement with school1,022 cited
  • 1995Human Resource Bundles and Manufacturing Performance: Organizational Logic and Flexible Production Systems in the World Auto Industry

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1,002 cited
  • 2004The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services979 cited
  • 1997Customer contributions and roles in service delivery968 cited
  • 2001The impact of switching costs on the customer satisfaction‐loyalty link: mobile phone service in France889 cited
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