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Analisis Pengaruh Kualitas Layanan Terhadap Loyalitas Pelanggan Dengan Kepuasan Dan Kepercayaan Pelanggan Sebagai Variabel Intervening Pada Asuransi Jiwa Manulife Indonesia-Surabaya
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Analisis Pengaruh Kualitas Layanan Terhadap Loyalitas Pelanggan Dengan Kepuasan Dan Kepercayaan Pelanggan Sebagai Variabel Intervening Pada Asuransi Jiwa Manulife Indonesia-Surabaya (2014)Analisis Pengaruh Kualitas Layanan Terhad…A THEORY OF HUMAN MOTIVATION (2017)A THEORY OF HUMAN MOTIVATIONMetode Penelitian Bisnis (2014)Metode Penelitian BisnisMetode Penelitian Bisnis (2012)Metode Penelitian BisnisMarketing Research (2008)Marketing ResearchTeacher efficacy: capturing an elusive construct (2001)Teacher efficacy: capturing a…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Customer loyalty: how to earn it, how to keep it (1995)Customer loyalty: how to earn…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…JUSTICE AS A MEDIATOR OF THE RELATIONSHIP BETWEEN METHODS OF MONITORING AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR. (1993)JUSTICE AS A MEDIATOR OF THE …A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Faktor Yang Mempengaruhi Keberlanjutan Minat Pengguna Dalam Menggunakan Aplikasi Mhealth Melalui Variabel Satisfaction (2021)Faktor Yang Mempengaruhi Kebe…HOW TRUST, RISK TOWARD ATTITUDE WHEN SHOPPING RETAIL ONLINE (2020)HOW TRUST, RISK TOWARD ATTITU…Analisis Citra Merek dan Kepercayaan Merek terhadap Loyalitas Pelanggan Pada PD. Ikram Nusa Persada Kota Sukabumi (2020)Analisis Citra Merek dan Kepe…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Framing of Decisions and the Psychology of Choice (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Comparative fit indexes in structural models. (1990)A META‐ANALYTIC REVIEW OF ATTITUDINAL AND DISPOSITIONAL PREDICTORS OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR (1995)A Review of Scale Development Practices in the Study of Organizations (1995)CONSEQUENCES OF ABUSIVE SUPERVISION. (2000)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Generalized expectancies for internal versus external control of reinforcement. (1966)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-Efficacy: The Exercise of Control (1999)The differential antecedents of self-efficacy beliefs of novice and experienced teachers (2006)Teacher self-efficacy and teacher burnout: A study of relations (2009)Effects on teachers' self-efficacy and job satisfaction: Teacher gender, years of experience, and job stress. (2010)Purposive Behavior in Animals and Men (1950)Wisdom of the Body (1978)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Social Conditions as Fundamental Causes of Health Inequalities: Theory, Evidence, and Policy Implications (2010)A Review of School Climate Research (2013)The Psychological Continuum Model: A Conceptual Framework for Understanding an Individual's Psychological Connection to Sport (2001)Comfort your online customer: quality, trust and loyalty on the internet (2004)The Critical Incident Technique in Service Research (2004)A cost/benefit approach to understanding service loyalty (2001)Generating positive word‐of‐mouth communication through customer‐employee relationships (2001)Conceptualizing word‐of‐mouth activity, triggers and conditions: an exploratory study (2007)Influence Analysis of Return on Assets (ROA), Return on Equity (ROE), Net Profit Margin (NPM), Debt To Equity Ratio (DER), and current ratio (CR), Against Corporate Profit Growth In Automotive In Indonesia Stock Exchange (2014)Effect of Training, Competence and Discipline on Employee Performance in Company (Case Study in PT. Asuransi Bangun Askrida) (2015)The Influence of Motivation, Work Discipline, and Compensation on Employee Performance (2021)Pengaruh media animasi terhadap hasil belajar dan motivasi belajar siswa materi sistem kelistrikan otomotif (2013)PENGARUH PENDIDIKAN KEWIRAUSAHAAN, SELF EFFICACY DAN LOCUS OF CONTROL PADA NIAT BERWIRAUSAHA (2016)Pengaruh Lingkungan Kerja, Kepuasan Kerja dan Beban Kerja Terhadap Kinerja Pegawai (2019)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2017A THEORY OF HUMAN MOTIVATION11,320 cited
  • 2001Teacher efficacy: capturing an elusive construct6,828 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited
  • 1993JUSTICE AS A MEDIATOR OF THE RELATIONSHIP BETWEEN METHODS OF MONITORING AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR.2,479 cited
  • 2014Metode Penelitian Bisnis1,501 cited
  • 2012Metode Penelitian Bisnis1,214 cited
  • 1995Customer loyalty: how to earn it, how to keep it560 cited
  • 2008Marketing Research523 cited

Cited by

  • 2020HOW TRUST, RISK TOWARD ATTITUDE WHEN SHOPPING RETAIL ONLINE9 cited
  • 2020Analisis Citra Merek dan Kepercayaan Merek terhadap Loyalitas Pelanggan Pada PD. Ikram Nusa Persada Kota Sukabumi8 cited
  • 2021Faktor Yang Mempengaruhi Keberlanjutan Minat Pengguna Dalam Menggunakan Aplikasi Mhealth Melalui Variabel Satisfaction7 cited

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