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Antecedents of Customer Satisfaction and Customer Loyalty for Emerging Devices in the Initial Market of Korea: An Equity Framework
16 references·16 citing·38 second hopsampled
Antecedents of Customer Satisfaction and Customer Loyalty for Emerging Devices in the Initial Market of Korea: An Equity Framework (2013)Antecedents of Customer Satisfaction and …Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Customer perceived value, sat…E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…Consumer Choice between Hedonic and Utilitarian Goods (2000)Consumer Choice between Hedon…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Consumers and Their Brands: D…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectWork and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Measuring the hedonic and utilitarian sources of consumer attitudes (1991)Measuring the hedonic and uti…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Inequity In Social Exchange (1965)Inequity In Social ExchangeThe relationship between retailer app use, perceived shopping value and loyalty: the moderating role of deal proneness (2022)The relationship between reta…Improving Satisfaction and Loyalty of Online Shop Customer Based on E-Commerce Innovation and E-Service Quality (2022)Improving Satisfaction and Lo…Based on the perception of ethics in social commerce platforms: Adopting SEM and MCDM approaches for benchmarking customers in rural communities (2022)Based on the perception of et…Delight and Commitment—Revisiting the Satisfaction-Loyalty Link (2021)Delight and Commitment—Revisi…Balance cues of online-offline channel integration: Considering the moderating role of customer's showrooming motivation (2021)Balance cues of online-offlin…The processing of price during purchase decision making: Are there neural differences among prosocial and non-prosocial consumers? (2020)The processing of price durin…Meta-analytic evidence on personal shopping value (2020)Meta-analytic evidence on per…Understanding lovemark brands (2018)Understanding lovemark brandsThe Impact of Service Quality and Service Value on Customer Satisfaction through Customer bonding: Evidence from telecommunication Sector (2018)The Impact of Service Quality…The effects of the elaboration likelihood model on initial trust formation in financial advisory services (2018)The effects of the elaboratio…A new insight into alumni satisfaction model for Islamic higher education institutions (IHEI) (2018)A new insight into alumni sat…Relationship intention and relationship quality as predictors of clothing retail customers’ loyalty (2017)Relationship intention and re…Investigating the determinants of low adoption of tablet PCs in Korean firms: Effects of value perception and alternative attractiveness (2017)Investigating the determinant…Gen Y-ers’ brand loyalty drivers in emerging devices (2017)Gen Y-ers’ brand loyalty driv…Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery: An ethnocultural analysis (2016)Understanding effects of co-c…How golf players’ satisfaction from golf experience predicts their loyalty intentions? Mediating role of perceived value (2015)How golf players’ satisfactio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)A Theory of Social Comparison Processes (1954)A Theory of Cognitive Dissonance (1957)Exchange and Power in Social Life. 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this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1965Inequity In Social Exchange10,813 cited
  • 1998Consumers and Their Brands: Developing Relationship Theory in Consumer Research7,540 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
  • 2000Consumer Choice between Hedonic and Utilitarian Goods2,236 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 1991Measuring the hedonic and utilitarian sources of consumer attitudes2,211 cited

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  • 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs2,039 cited
  • Cited by

    • 2016Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery: An ethnocultural analysis45 cited
    • 2022The relationship between retailer app use, perceived shopping value and loyalty: the moderating role of deal proneness39 cited
    • 2018The effects of the elaboration likelihood model on initial trust formation in financial advisory services38 cited
    • 2020The processing of price during purchase decision making: Are there neural differences among prosocial and non-prosocial consumers?37 cited
    • 2022Based on the perception of ethics in social commerce platforms: Adopting SEM and MCDM approaches for benchmarking customers in rural communities32 cited
    • 2021Delight and Commitment—Revisiting the Satisfaction-Loyalty Link30 cited
    • 2018Understanding lovemark brands29 cited
    • 2022Improving Satisfaction and Loyalty of Online Shop Customer Based on E-Commerce Innovation and E-Service Quality28 cited
    • 2020Meta-analytic evidence on personal shopping value26 cited
    • 2017Investigating the determinants of low adoption of tablet PCs in Korean firms: Effects of value perception and alternative attractiveness24 cited
    • 2017Relationship intention and relationship quality as predictors of clothing retail customers’ loyalty23 cited
    • 2021Balance cues of online-offline channel integration: Considering the moderating role of customer's showrooming motivation21 cited
    • 2017Gen Y-ers’ brand loyalty drivers in emerging devices21 cited
    • 2018The Impact of Service Quality and Service Value on Customer Satisfaction through Customer bonding: Evidence from telecommunication Sector21 cited
    • 2018A new insight into alumni satisfaction model for Islamic higher education institutions (IHEI)21 cited
    • 2015How golf players’ satisfaction from golf experience predicts their loyalty intentions? Mediating role of perceived value20 cited