this work references cited by second hopReferences
- 1988On the Evaluation of Structural Equation Models26,139 cited
- 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
- 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
- 1991Structural Equations with Latent Variables.17,443 cited
- 1993Lisrel 8: Structural Equation Modeling With the Simplis Command Language7,691 cited
- 2001Consumer perceived value: The development of a multiple item scale6,635 cited
- 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
- 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
- 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
- 1991Why we buy what we buy: A theory of consumption values4,924 cited
- 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
- 1997Customer value: The next source for competitive advantage4,662 cited
- 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
- 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work