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Automated service quality as a predictor of customers' commitment
16 references·6 citing·40 second hop
Automated service quality as a predictor of customers' commitment (2011)Automated service quality as a predictor …E-S-QUAL (2004)E-S-QUALService Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Trust And Distrust: New Relationships and Realities (1998)Trust And Distrust: New Relat…Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…Customer delight: Foundations, findings, and managerial insight (1997)Customer delight: Foundations…Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Consumer evaluations of new t…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations (1992)Relationships between Provide…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Business Research Methods (1984)Business Research MethodsStructural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics (1981)Structural Equation Models wi…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Assessment of Service Quality and Innovation in Developing Customer Loyalty; The mediating role of Customer Commitment and Satisfaction (2023)Assessment of Service Quality…How luxury restaurants will enhance the concept of guest delight (2021)How luxury restaurants will e…The Effect of ATM Service Quality on Customer Satisfaction and Customer Loyalty: An Empirical Analysis (2019)The Effect of ATM Service Qua…Strategic consequences of self-service technology evaluations (2017)Strategic consequences of sel…Adoption of Mobile Banking Applications in Lebanon (2016)Adoption of Mobile Banking Ap…Roles of trust on rapport and satisfaction in services (2014)Roles of trust on rapport and…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1995An Integrative Model Of Organizational Trust15,026 cited
  • 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics9,798 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
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1,649 cited
  • 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,628 cited
  • Cited by

    • 2019The Effect of ATM Service Quality on Customer Satisfaction and Customer Loyalty: An Empirical Analysis43 cited
    • 2021How luxury restaurants will enhance the concept of guest delight39 cited
    • 2017Strategic consequences of self-service technology evaluations31 cited
    • 2014Roles of trust on rapport and satisfaction in services30 cited
    • 2023Assessment of Service Quality and Innovation in Developing Customer Loyalty; The mediating role of Customer Commitment and Satisfaction27 cited
    • 2016Adoption of Mobile Banking Applications in Lebanon12 cited