SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Measuring service quality and a comparative analysis in the passenger carriage of airline industry
16 references·5 citing·27 second hop
Measuring service quality and a comparative analysis in the passenger carriage of airline industry (2011)Measuring service quality and a comparati…Service quality models: a review (2005)Service quality models: a rev…A Review and Critique of Research Using Servqual (2004)A Review and Critique of Rese…Interactive Services Marketing (2000)Interactive Services MarketingSERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…SERVICE QUALITY: THE SIX CRITERIA OF GOOD PERCEIVED SERVICE QUALITY (1988)SERVICE QUALITY: THE SIX CRIT…Communication and Control Processes in the Delivery of Service Quality (1988)Communication and Control Pro…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error: A Comment (1981)Evaluating Structural Equatio…A Literature Review of Studies Analysing Air Transport Service Quality from the Passengers’ Point of View (2022)A Literature Review of Studie…Shopping motivation in consumer loyalty formation process: the case of Spanish retail (2021)Shopping motivation in consum…An online survey for the quality assessment of airlines' services (2020)An online survey for the qual…Quality risk assessment model for airline services concerning Taiwanese airlines (2016)Quality risk assessment model…An Integrated Fuzzy Weighted SERVQUAL - QFD Approach for Service Quality Improvement (2014)An Integrated Fuzzy Weighted …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A measure of service quality for retail stores: Scale development and validation (1996)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Coefficient Alpha and the Internal Structure of Tests (1951)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)The Commitment-Trust Theory of Relationship Marketing (1994)Advertising as Information (1974)Breaking Free from Product Marketing (1977)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Understanding Customer Experience Throughout the Customer Journey (2016)Atmospherics as a Marketing Tool (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Quality, satisfaction and behavioral intentions (2000)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement (2007)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)
this work references cited by second hop

References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,139 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1988Communication and Control Processes in the Delivery of Service Quality2,030 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 2005Service quality models: a review1,007 cited
  • 1988SERVICE QUALITY: THE SIX CRITERIA OF GOOD PERCEIVED SERVICE QUALITY852 cited
  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error: A Comment778 cited
  • 2004

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

A Review and Critique of Research Using Servqual
179 cited
  • 2000Interactive Services Marketing157 cited
  • Cited by

    • 2016Quality risk assessment model for airline services concerning Taiwanese airlines46 cited
    • 2022A Literature Review of Studies Analysing Air Transport Service Quality from the Passengers’ Point of View27 cited
    • 2020An online survey for the quality assessment of airlines' services24 cited
    • 2021Shopping motivation in consumer loyalty formation process: the case of Spanish retail19 cited
    • 2014An Integrated Fuzzy Weighted SERVQUAL - QFD Approach for Service Quality Improvement15 cited