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Heterogeneity in Perceptions of Service Quality among Groups of Railway Passengers

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References

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211 cited

2012A classification tree approach to identify key factors of transit service quality193 cited

2012Performance indicators for an objective measure of public transport service quality192 cited

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2019The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling139 cited
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2018Modelling service-specific and global transit satisfaction under travel and user heterogeneity103 cited
2022Necessary and sufficient conditions for attractive public Transport: Combined use of PLS-SEM and NCA96 cited
2015Index numbers for monitoring transit service quality95 cited
2020Rail-based Public Transport Service Quality and User Satisfaction – A Literature Review90 cited
2017Comparing importance-performance analysis and three-factor theory in assessing rider satisfaction with transit85 cited
2017A fuzzy-based multi-dimensional and multi-period service quality evaluation outline for rail transit systems82 cited
2016Railway transit services in Algiers: priority improvement actions based on users perceptions81 cited
2020Factors influencing passenger loyalty towards public transport services: Does public transport providers’ commitment to environmental sustainability matter?76 cited
2020Perception of Public Transport Quality of Service among Regular Private Vehicle Users in Madrid, Spain69 cited
2017Where is the happy transit rider? Evaluating satisfaction with regional rail service using a spatial segmentation approach64 cited
2020Exploring rider satisfaction with arterial BRT: An application of impact asymmetry analysis64 cited
2021Establishing service quality interrelations for Metro rail transit: Does gender really matter?58 cited