Survey Nonrespondents as Bad Soldiers: Examining the relationship between organizational citizenship and survey response behavior

Abstract

The present paper examines whether organizational survey response behavior relates to organizational citizenship behavior (OCB). In Study 1, we examined the relationship between OCB dimensions and survey completion intentions in a field setting (n=228). In Study 2, we compared respondents and different groups of nonrespondents on OCB dimensions using an experimental design in a university setting (n=622). Survey response and OCBs were found to be related. OCB research may suffer from nonresponse bias, with organizational surveys failing to capture the opinions of those least likely to engage in OCBs.

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