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Talent Management, Work Engagement and Service Quality Orientation of Support Staff in a Higher Education Institution
11 references·4 citing·47 second hop
Talent Management, Work Engagement and Service Quality Orientation of Support Staff in a Higher Education Institution (2014)Talent Management, Work Engagement and Se…Managing the academic talent void: Investigating factors in academic turnover and retention in South Africa (2014)Managing the academic talent …The Managerial Turn in Higher Education? On the Interplay of Organizational and Occupational Change in German Academia (2013)The Managerial Turn in Higher…Work engagement: An emerging concept in occupational health psychology (2008)Work engagement: An emerging …Towards a model of work engagement (2008)Towards a model of work engag…Talent management in hospitality: graduate career success and strategies (2008)Talent management in hospital…Talent management strategy of employee engagement in Indian ITES employees: key to retention (2007)Talent management strategy of…Examining Herzberg’s Theory: Improving Job Satisfaction among Non-academic Employees at a University (2006)Examining Herzberg’s Theory: …The Global Competitiveness Report 2001-2002 (2002)The Global Competitiveness Re…The Global competitiveness report, 1999 (2000)The Global competitiveness re…Linking service climate and customer perceptions of service quality: Tests of a causal model. (1998)Linking service climate and c…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Administrative staffs’ training needs and talent development at a Health Sciences University (2024)Administrative staffs’ traini…THE EFFECT OF TRAINING AND TALENT MANAGEMENT ON ORGANIZATIONAL COMMITMENT AND ITS IMPLICATIONS ON EMPLOYEE PERFORMANCE AT CONSTRUCTION SERVICE COMPANY IN BANDA ACEH CITY (2021)THE EFFECT OF TRAINING AND TA…Perceived work–life balance and organizational talent management: mediating role of employer branding (2020)Perceived work–life balance a…Talent management research in Africa: towards multilevel model and research agenda (2019)Talent management research in…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Firm Resources and Sustained Competitive Advantage (1991)Dynamic capabilities and strategic management (1997)Firm resources and sustained competitive advantage (2004)The role of the corporate HR function in global talent management (2009)Linking justice, trust and innovative work behaviour to work engagement (2014)Canadian teachers’ attitudes toward change, efficacy, and burnout during the COVID-19 pandemic (2020)Intrinsic Motivation and Self-Determination in Human Behavior (1985)Intrinsic Motivation and Self-Determination in Human Behavior (1988)The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. 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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2008Towards a model of work engagement3,209 cited
  • 2000The Global competitiveness report, 19992,563 cited
  • 2008Work engagement: An emerging concept in occupational health psychology2,495 cited
  • 1998Linking service climate and customer perceptions of service quality: Tests of a causal model.1,716 cited
  • 2002The Global Competitiveness Report 2001-2002956 cited
  • 2007Talent management strategy of employee engagement in Indian ITES employees: key to retention617 cited
  • 2006Examining Herzberg’s Theory: Improving Job Satisfaction among Non-academic Employees at a University251 cited
  • 2013The Managerial Turn in Higher Education? On the Interplay of Organizational and Occupational Change in German Academia136 cited
  • 2014Managing the academic talent void: Investigating factors in academic turnover and retention in South Africa86 cited
  • 2008Talent management in hospitality: graduate career success and strategies64 cited

Cited by

  • 2020Perceived work–life balance and organizational talent management: mediating role of employer branding46 cited
  • 2019Talent management research in Africa: towards multilevel model and research agenda35 cited
  • 2024Administrative staffs’ training needs and talent development at a Health Sciences University

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3 cited
  • 2021THE EFFECT OF TRAINING AND TALENT MANAGEMENT ON ORGANIZATIONAL COMMITMENT AND ITS IMPLICATIONS ON EMPLOYEE PERFORMANCE AT CONSTRUCTION SERVICE COMPANY IN BANDA ACEH CITY1 cited