References

• 1992Alternative Ways of Assessing Model Fit27,192 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1980Significance tests and goodness of fit in the analysis of covariance structures.19,061 cited
• 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
• 1996The Behavioral Consequences of Service Quality11,994 cited
• 1983Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement4,602 cited
• 2000Customer satisfaction with services: putting perceived value into the equation1,832 cited
• 1984Strategic Management and Marketing in the Service Sector1,667 cited
• 1983Selected Determinants of Consumer Satisfaction and Complaint Reports1,466 cited
• 1993Service quality attributes and choice behaviour231 cited
• 1995(Dis)satisfaction with public services: the case of public transportation190 cited
• 1995Service encounter satisfaction: conceptualized162 cited
• 1996The role of outcome quality as a determinant of overall service quality in different categories of services industries: an empirical investigation142 cited
• 1986Satisfaction and Consumer Services80 cited
• 1996