Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Change management: the role of internal communication and employee development

16 references·16 citing·35 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1996The Behavioral Consequences of Service Quality11,994 cited
1964Richard M. Cyert & James G. March, A Behavioral Theory of The Firm, Prentice-Hall, Inc., Englewood Cliffs, New Jersey, 1963, 332 s.4,926 cited
1948Overcoming Resistance to Change2,083 cited
1987Marketing's Interaction with Other Functional Units: A Conceptual Framework and Empirical Evidence1,065 cited
1964The Economic Theory of `Managerial' Capitalism.955 cited
1962Business Behavior, Value and Growth.888 cited
1990Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level635 cited
1989Marketing Concepts and Strategies588 cited
1967The professional manager342 cited
1976Selling jobs in the service sector337 cited
1998The effect of internal marketing on organisational commitment among retail bank managers236 cited
1994Internal Marketing232 cited
1994The marketing planning process: Behavioral problems compared to analytical techniques in explaining marketing plan credibility

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

126 cited

1993Developing High Performance People: The Art Of Coaching110 cited

Cited by

2021Are chatbots really useful for human resource management?120 cited
2013Testing a Model of Officer Intentions to Quit113 cited
2007Developing criteria for healthy organizational change100 cited
2012The Impact of Internal Marketing on Internal Service Quality: A Case Study in a Jordanian Pharmaceutical Company92 cited
2010Organizational dynamics and complexities of corporate brand building—A practice perspective61 cited
2016Enhancing internal communication to build social capital amongst hospitality employees – the role of social media60 cited
2008Motivation and Stakeholder Acceptance in Technology-driven Change Management: Implications for the Engineering Manager40 cited
2006Building trust in times of crisis38 cited
2015Successful organizational change through win-win35 cited
2013Developing a Six Sigma framework: perspectives from financial service companies30 cited
2019Change communication and the use of anonymous social media at work30 cited
2015Corporate identity management and employees’ responses29 cited
2021From Relationship Management to Change Empowerment: Shifting Public Relations Theory to Prioritize Publics28 cited
2021A knowledge management based framework for enhancing the learning culture in architectural design firms in developing countries28 cited
2012Identity, communication and change management in Ferrari26 cited
2011Effect of Organizational Change on Employee Job Involvement: Mediating Role of Communication, Emotions and Psychological Contract24 cited