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Internal Marketing, Negative Experiences, and Volunteers'Commitment to Providing High-Quality Services in a UK Helping and Caring Charitable Organization
16 references·3 citing·52 second hopsampled
Internal Marketing, Negative Experiences, and Volunteers'Commitment to Providing High-Quality Services in a UK Helping and Caring Charitable Organization (2005)Internal Marketing, Negative Experiences,…Internal marketing and the mediating role of organisational competencies (2003)Internal marketing and the me…Understanding the volunteer market: the what, where, who and why of volunteering (2002)Understanding the volunteer m…Reciprocation of perceived organizational support. (2001)Reciprocation of perceived or…Global organizational learning capacity in purchasing: Construct and measurement (1997)Global organizational learnin…The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction (1996)The effects of perceived co-w…Sustained helping without obligation: Motivation, longevity of service, and perceived attitude change among AIDS volunteers. (1995)Sustained helping without obl…Internal marketing: Concepts, measurement and application (1995)Internal marketing: Concepts,…Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organizational support. (1993)Commitment and employee behav…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)PSYCHOLOGICAL CONDITIONS OF P…Perceived organizational support and employee diligence, commitment, and innovation. (1990)Perceived organizational supp…Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level (1990)Internal marketing and organi…Dynamics of a stressful encounter: Cognitive appraisal, coping, and encounter outcomes. (1986)Dynamics of a stressful encou…Generalizability of the Vertical Dyad Linkage Model of Leadership (1980)Generalizability of the Verti…The measurement of organizational commitment (1979)The measurement of organizati…Role conflict and ambiguity as critical variables in a model of organizational behavior (1972)Role conflict and ambiguity a…The Analysis of Cognitive Moral in Bridging the Gap Between Internal Marketing and B2B Salespeople Performance (2021)The Analysis of Cognitive Mor…Sustainable Internal Marketing and Internal Customer Motivation Model: An African Small- and Medium-sized Enterprise Perspective (2013)Sustainable Internal Marketin…Characterising the concept of service experience (2011)Characterising the concept of…Stress, social support, and the buffering hypothesis. (1985)Structural Equations with Latent Variables. (1991)Understanding and assessing the motivations of volunteers: A functional approach. (1998)Volunteering (2000)Prosocial Behavior: Multilevel Perspectives (2004)A Theory of Cognitive Dissonance (2017)Coefficient Alpha and the Internal Structure of Tests (1951)The Varimax Criterion for Analytic Rotation in Factor Analysis (1958)Men and Women of the Corporation. (1978)The Commitment-Trust Theory of Relationship Marketing (1994)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Advances in Consumer Research (2025)The Psychology of Interpersonal Relations. (1958)The Norm of Reciprocity: A Preliminary Statement (1960)Social Exchange Theory: An Interdisciplinary Review (2005)Exchange and Power in Social Life (2017)New Patterns of Management. (1962)A Path Goal Theory of Leader Effectiveness (1971)A vertical dyad linkage approach to leadership within formal organizations (1975)Relationship-based approach to leadership: Development of leader-member exchange (LMX) theory of leadership over 25 years: Applying a multi-level multi-domain perspective (1995)PERCEIVED ORGANIZATIONAL SUPPORT AND LEADER-MEMBER EXCHANGE: A SOCIAL EXCHANGE PERSPECTIVE. (1997)What's the difference? diversity constructs as separation, variety, or disparity in organizations (2007)Psychological stress and the coping process (1966)The Structure of Coping (1978)Assessing coping strategies: A theoretically based approach. (1989)Conservation of resources: A new attempt at conceptualizing stress. (1989)Measurement and Control of Response Bias (1991)Stress: Appraisal and Coping (2013)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Principles and Practice of Structural Equation Modeling (1998)Perceived organizational support: A review of the literature. (2002)Job Engagement: Antecedents and Effects on Job Performance (2010)Role Conflict and Ambiguity in Complex Organizations (1970)The Social Psychology of Organizations. (1979)The Management of Innovation (1994)Development and validation of work-family conflict and family-work conflict scales. (1996)Consequences associated with work-to-family conflict: A review and agenda for future research. (2000)Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: A meta-analysis. (2007)The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)A three-component conceptualization of organizational commitment (1991)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)The Presentation of Self in Everyday Life. (1956)Organizational Images and Member Identification (1994)Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. (2002)Antecedents and consequences of employee engagement (2006)The Discovery of Grounded Theory (2017)The Presentation of Self in Everyday Life (2023)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1990PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK.11,639 cited
  • 1979The measurement of organizational commitment8,915 cited
  • 1986Dynamics of a stressful encounter: Cognitive appraisal, coping, and encounter outcomes.5,181 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,887 cited
  • 2001Reciprocation of perceived organizational support.3,171 cited
  • 1990Perceived organizational support and employee diligence, commitment, and innovation.3,075 cited
  • 1993Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organizational support.1,430 cited
  • 1980Generalizability of the Vertical Dyad Linkage Model of Leadership1,143 cited
  • 1995Sustained helping without obligation: Motivation, longevity of service, and perceived attitude change among AIDS volunteers.1,105 cited
  • 1972Role conflict and ambiguity as critical variables in a model of organizational behavior1,068 cited
  • 1996The effects of perceived co-worker involvement and supervisor support on service provider role stress, performance and job satisfaction877 cited
  • 1990Internal marketing and organizational behavior: A partnership in developing customer-conscious employees at every level635 cited
  • 2002Understanding the volunteer market: the what, where, who and why of volunteering517 cited

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1995
Internal marketing: Concepts, measurement and application
404 cited
  • 2003Internal marketing and the mediating role of organisational competencies360 cited
  • 1997Global organizational learning capacity in purchasing: Construct and measurement276 cited
  • Cited by

    • 2011Characterising the concept of service experience315 cited
    • 2013Sustainable Internal Marketing and Internal Customer Motivation Model: An African Small- and Medium-sized Enterprise Perspective14 cited
    • 2021The Analysis of Cognitive Moral in Bridging the Gap Between Internal Marketing and B2B Salespeople Performance4 cited