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Evaluating quality management in university departments

16 references·16 citing·42 second hopsampled

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References

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2004

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Conceptualizing total quality management in higher education

263 cited

Cited by

2020Understanding social responsibility’s influence on service quality and student satisfaction in higher education158 cited
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2011Conceptualizing service quality in higher education90 cited
2017Total quality management elements and results in higher education institutions90 cited
2015Stakeholder relationships in higher education81 cited
2014The HEDQUAL scale: A new measurement scale of service quality for MBA programs in higher education67 cited
2012What matters most67 cited
2020Moderating effect of perceived trust on service quality – student satisfaction relationship: evidence from Indian higher management education institutions66 cited
2012Implementing a quality management framework in a higher education organisation65 cited
2011Does internal quality management contribute to more control or to improvement of higher education?65 cited
2009An Exploratory Use of the Stakeholder Approach to Defining and Measuring Quality: The Case of a Cypriot Higher Education Institution65 cited
2007Benchmarking potential factors leading to education quality64 cited
2012How do management students perceive the quality of education in public institutions?63 cited
2011Introducing a problem-based learning program: 12 tips for success60 cited
2013Implementing Total Quality Management (TQM) on the Higher Education Institutions – A Conceptual Model57 cited