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Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study
16 references·16 citing·43 second hopsampled
Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study (2012)Are customer satisfaction and customer lo…A Strategic Framework for Customer Relationship Management (2005)A Strategic Framework for Cus…The One Number You Need to Grow (2004)The One Number You Need to Gr…Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Customer loyalty in e-commerc…Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Cultures and Organizations: Software of the Mind. (1993)Cultures and Organizations: S…Cultural constraints in management theories (1993)Cultural constraints in manag…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Comparative fit indexes in structural models. (1990)Comparative fit indexes in st…Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach (1989)Consumer Perceptions of Inter…The Confucius connection: From cultural roots to economic growth (1988)The Confucius connection: Fro…Culture and Consumption: A Theoretical Account of the Structure and Movement of the Cultural Meaning of Consumer Goods (1986)Culture and Consumption: A Th…Culture's Consequences: International Differences in Work-Related Values. (1983)Culture's Consequences: Inter…Culture's Consequences: International Differences in Work-Related Values (1981)Culture's Consequences: Inter…CULTURES CONSEQUENCES: INTERNATIONAL DIFFERENCES IN WORK RELATED VALUES (1980)CULTURES CONSEQUENCES: INTERN…The impact of online purchase behaviour on customer lifetime value (2024)The impact of online purchase…How can Artificial Intelligence (AI) be used to manage Customer Lifetime Value (CLV)—A systematic literature review (2024)How can Artificial Intelligen…Customer lifetime value: the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants (2023)Customer lifetime value: the …University Social Responsibility and performance: the role of service quality, reputation, student satisfaction and trust. (2022)University Social Responsibil…The effect of brand experiences and relational benefits on loyalty in the fast-food restaurants (2022)The effect of brand experienc…Recipes for customer loyalty: a cross-country study of the hotel industry (2021)Recipes for customer loyalty:…Customer lifetime value: investigating the factors affecting attitudinal and behavioural brand loyalty (2021)Customer lifetime value: inve…An empirical investigation of the factors affecting customer lifetime value (2021)An empirical investigation of…Exploring Mobile Terminal Continuance Usage from Customer Value Perspective (2019)Exploring Mobile Terminal Con…Relationship intention and relationship quality as predictors of clothing retail customers’ loyalty (2017)Relationship intention and re…Customer equity and CLV in Spanish telecommunication services (2016)Customer equity and CLV in Sp…Customer Satisfaction and Brand Switching Intention: A Study of Mobile Services in Saudi Arabia (2015)Customer Satisfaction and Bra…Understanding the antecedents of customer loyalty in the Chinese mobile service industry: a push-pull-mooring framework (2014)Understanding the antecedents…The impact of users’ characteristics on customer lifetime value raising: evidence from mobile data service in China (2014)The impact of users’ characte…Rethinking New Venture's Cognitive Legitimacy: An Experimental Study (2014)Rethinking New Venture's Cogn…Introduction: advances in E-business engineering (2012)Introduction: advances in E-b…The Rites Of Passage (1961)How To Do Things With Words (1975)Possessions and the Extended Self (1988)Focus Groups as Qualitative Research (1997)Consumer Culture Theory (CCT): Twenty Years of Research (2005)Course in General Linguistics (2017)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Significance tests and goodness of fit in the analysis of covariance structures. 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References

  • 1990Comparative fit indexes in structural models.25,213 cited
  • 1981Culture's Consequences: International Differences in Work-Related Values20,532 cited
  • 1993Cultures and Organizations: Software of the Mind.17,690 cited
  • 1983Culture's Consequences: International Differences in Work-Related Values.15,062 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1988The Confucius connection: From cultural roots to economic growth4,383 cited
  • 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
  • 1986Culture and Consumption: A Theoretical Account of the Structure and Movement of the Cultural Meaning of Consumer Goods2,852 cited
  • 1993Cultural constraints in management theories2,490 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited
  • 2005A Strategic Framework for Customer Relationship Management2,094 cited
  • 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited

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2004
The One Number You Need to Grow
2,034 cited
  • 1980CULTURES CONSEQUENCES: INTERNATIONAL DIFFERENCES IN WORK RELATED VALUES1,983 cited
  • Cited by

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    • 2021An empirical investigation of the factors affecting customer lifetime value42 cited
    • 2022The effect of brand experiences and relational benefits on loyalty in the fast-food restaurants37 cited
    • 2014Understanding the antecedents of customer loyalty in the Chinese mobile service industry: a push-pull-mooring framework36 cited
    • 2015Customer Satisfaction and Brand Switching Intention: A Study of Mobile Services in Saudi Arabia28 cited
    • 2021Recipes for customer loyalty: a cross-country study of the hotel industry25 cited
    • 2023Customer lifetime value: the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants25 cited
    • 2017Relationship intention and relationship quality as predictors of clothing retail customers’ loyalty23 cited
    • 2012Introduction: advances in E-business engineering22 cited
    • 2024How can Artificial Intelligence (AI) be used to manage Customer Lifetime Value (CLV)—A systematic literature review21 cited
    • 2014Rethinking New Venture's Cognitive Legitimacy: An Experimental Study15 cited
    • 2014The impact of users’ characteristics on customer lifetime value raising: evidence from mobile data service in China15 cited
    • 2024The impact of online purchase behaviour on customer lifetime value14 cited
    • 2019Exploring Mobile Terminal Continuance Usage from Customer Value Perspective7 cited