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Consumer evaluation of self-service innovation failure: the effect of brand equity and attribution
16 references·1 citing·40 second hop
Consumer evaluation of self-service innovation failure: the effect of brand equity and attribution (2011)Consumer evaluation of self-service innov…Competing through service: Insights from service-dominant logic (2006)Competing through service: In…The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)The Measurement of Web-Custom…An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)An Attitudinal Model of Techn…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…A Benefit Congruency Framework of Sales Promotion Effectiveness (2000)A Benefit Congruency Framewor…A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)A Model of Customer Satisfact…Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)A Dynamic Model of the Durati…Measuring Brand Equity Across Products and Markets (1996)Measuring Brand Equity Across…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Conceptualizing, Measuring, a…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Judgment in Managerial Decision Making (1986)Judgment in Managerial Decisi…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The Intuitive Psychologist And His Shortcomings: Distortions in the Attribution Process (1977)The Intuitive Psychologist An…All's well that ends well: Effective recovery from failures during the delivery phase of e-retailing process (2021)All's well that ends well: Ef…The Principles of Psychology (1891)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Prospect theory: An analysis of decision under risk (1988)Ethical Decision Making by Individuals in Organizations: An Issue-Contingent Model (1991)Differences between entrepreneurs and managers in large organizations: Biases and heuristics in strategic decision-making (1997)Conditions for intuitive expertise: A failure to disagree. 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  • 1984A Service Quality Model and its Marketing Implications6,560 cited
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1,895 cited
  • 2006Competing through service: Insights from service-dominant logic1,704 cited
  • 2000A Benefit Congruency Framework of Sales Promotion Effectiveness1,518 cited
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    • 2021All's well that ends well: Effective recovery from failures during the delivery phase of e-retailing process29 cited