Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The role of customer satisfaction in achieving business excellence

3 references·16 citing·53 second hop

FromToDepth

this work references cited by second hop

References

1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
1972Consumer Expectations, Product Performance, and Perceived Product Quality347 cited

Cited by

2019Service quality versus service experience: An empirical examination of the consequential effects in B2B services110 cited
2019Customer satisfaction, loyalty, knowledge and competitiveness in the food industry96 cited
2014Critical success factors of quality management practices among SMEs in the food processing industry in Malaysia67 cited
2009Implementing service excellence in higher education58 cited
2016THE LINK BETWEEN STUDENTS' SATISFACTION WITH FACULTY, OVERALL STUDENTS' SATISFACTION WITH STUDENT LIFE AND STUDENT PERFORMANCES57 cited
2011Modelling the service antecedents of favourable and unfavourable behaviour intentions in life insurance services in India48 cited
2018Customer satisfaction and different evaluation of it by companies43 cited
2015Financial literacy and its influence on young customers’ decision factors42 cited
2013Investigating the structural relationship between loyalty programme service quality, satisfaction and loyalty for retail loyalty programmes: evidence from Malaysia41 cited
2024A Conceptual Approach to Understanding the Customer Experience in E-Commerce: An Empirical Study

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

36 cited

2011RETAIL LOYALTY PROGRAMS IN MALAYSIA: THE RELATIONSHIP OF EQUITY, VALUE, SATISFACTION, TRUST, AND LOYALTY AMONG CARDHOLDERS / MAŽMENINĖS PREKYBOS LOJALUMO PROGRAMOS MALAIZIJOJE: NUOSAVAS KAPITALAS, VERTĖ, PASITENKINIMAS, PASITIKĖJIMAS IR LOJALUMAS36 cited

2014Testing and Validating Customer Relationship Management Implementation Constructs in Egyptian Tourism Organizations36 cited

2006PERCEPTIONS OF PROFESSIONAL SOCIAL WORK JOURNALS: FINDINGS FROM A NATIONAL SURVEY35 cited

2019The central role of customer dialogue and trust in gaining bank loyalty: an extended SWICS model35 cited

2011The establishment of a quality management system for the higher education industry35 cited

2009Parents` perceived service quality, satisfaction and trust of a childcare center : implication on loyalty34 cited