SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
E‐banking and the SME/bank relationship in Northern Ireland
15 references·11 citing·45 second hop
E‐banking and the SME/bank relationship in Northern Ireland (2003)E‐banking and the SME/bank relationship i…The Internet's Place in the Banking Industry (2001)The Internet's Place in the B…The Customer Revolution: How to Thrive When Customers Are in Control (2001)The Customer Revolution: How …The Application of a Relationship Marketing Perspective in Retail Banking (2001)The Application of a Relation…Does the Internet compete with or complement bricks‐and‐mortar bank branches? (2001)Does the Internet compete wit…Customer relationship management in financial services: towards information-enabled relationship marketing (2001)Customer relationship managem…Reflections on bank–customer interactions in the new millennium (2000)Reflections on bank–customer …Enhancing organisational creativity: the process of perpetual challenging (2000)Enhancing organisational crea…Changes in the banking sector – the case of Internet banking in the UK (2000)Changes in the banking sector…Distribution channel strategies in Danish retail banking (1999)Distribution channel strategi…Trust, ethics and relationship satisfaction (1998)Trust, ethics and relationshi…Predictors of equity in relationships between financial services providers and retail customers (1998)Predictors of equity in relat…Relationship Marketing: Theory and Practice (1996)Relationship Marketing: Theor…Relationship Marketing (1996)Relationship MarketingGood and bad customers: the benefits of participating in the banking relationship (1996)Good and bad customers: the b…Management research: An introduction (1992)Management research: An intro…Understanding and Adoption of Internet Banking: Nepalese Perspective (2022)Understanding and Adoption of…An Attempt to Explore Electronic Marketing Adoption and Implementation Aspects in Developing Countries (2016)An Attempt to Explore Electro…The role of internet banking in continuous improvement areas: quantitative evidence from Jordanian banks (2013)The role of internet banking …La recherche en finance entrepreneuriale (2011)La recherche en finance entre…An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry (2011)An empirical investigation of…E-Marketing-A literature Review from a Small Businesses perspective (2010)E-Marketing-A literature Revi…The dyadic bank‐SME relationship (2009)The dyadic bank‐SME relations…The Close Relationship Strategy – Corporate brand development in banking (2009)The Close Relationship Strate…Determinants of SMEs' perceptions of electronic banking in Pakistan (2009)Determinants of SMEs' percept…Small Business–Bank Relationships and the Role of Internet Banking (2007)Small Business–Bank Relations…The added value of web innovation for customer satisfaction (2005)The added value of web innova…Developing Buyer-Seller Relationships (1987)The Changing Role of Marketing in the Corporation (1992)Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationships and individuals' bank switching behavior (2003)A Business Marketing Strategy Applied to Student Retention: A Higher Education Initiative (2007)Invisible value formation: a netnography in retail banking (2014)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)The Commitment-Trust Theory of Relationship Marketing (1994)Trust determinants and outcomes in global B2B services (2007)Customer expectations of CSR, perceived service quality and brand effect in Thai retail banking (2009)Advancing Sales Performance Research: A Focus on Five UnderResearched Topic Areas (2012)Problems and Strategies in Services Marketing (1985)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Zero defections: quality comes to services. (1990)From relationships to experiences in retail financial services (2004)Stress in business relationships (2005)Service fairness and customer satisfaction in internet banking (2012)The Measurement of End-User Computing Satisfaction (1988)The Internet and International Marketing (1996)The key determinants of Internet banking service quality: a content analysis (2001)An analysis of the e‐service literature: towards a research agenda (2006)Customer engagement in service (2017)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Perceived value, customer attitude and loyalty in retailing (2008)Adoption of Internet banking by Australian consumers: an empirical investigation (1999)Organizing for the effective introduction of new distribution channels in retail banking (2001)A Delphi study of Internet banking (2003)The Diffusion of Online Banking (2003)The Service Profit Chain (2010)Handbook of Qualitative Research (1994)The role of multichannel integration in customer relationship management (2004)Customer Relationship Management: from Strategy to Implementation (2006)Online influencer marketing (2022)The Research Act: A Theoretical Introduction to Sociological Methods (1979)Qualitative evaluation and research methods (1990)Strategy and the Internet. (2001)Consumer behavior in the online context (2014)Digital Marketing (DM): How are Small Business Enterprises (SBEs) of Bhutan and Sikkim (India) Responding to it? (2024)Grounded Theory in Practice (1999)Grounded Theory in Management Research (2003)Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice (2006)Relationship marketing defined? An examination of current relationship marketing definitions (1999)Internal market orientation (2002)Power to all our friends? Living with imbalance in supplier–retailer relationships (2005)
this work references cited by second hop

References

  • 1992Management research: An introduction3,049 cited
  • 2000Changes in the banking sector – the case of Internet banking in the UK591 cited
  • 1996Relationship Marketing: Theory and Practice418 cited
  • 2001Customer relationship management in financial services: towards information-enabled relationship marketing371 cited
  • 1998Trust, ethics and relationship satisfaction261 cited
  • 1998Predictors of equity in relationships between financial services providers and retail customers135 cited
  • 1996Good and bad customers: the benefits of participating in the banking relationship133 cited
  • 2001The Application of a Relationship Marketing Perspective in Retail Banking130 cited
  • 1999Distribution channel strategies in Danish retail banking113 cited
  • 2000Enhancing organisational creativity: the process of perpetual challenging102 cited
  • 1996Relationship Marketing88 cited
  • 2001Does the Internet compete with or complement bricks‐and‐mortar bank branches?83 cited
  • 2001The Customer Revolution: How to Thrive When Customers Are in Control64 cited
  • 2000Reflections on bank–customer interactions in the new millennium58 cited
  • 2001The Internet's Place in the Banking Industry

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

28 cited

Cited by

  • 2010E-Marketing-A literature Review from a Small Businesses perspective146 cited
  • 2011An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry32 cited
  • 2009The dyadic bank‐SME relationship32 cited
  • 2009The Close Relationship Strategy – Corporate brand development in banking26 cited
  • 2007Small Business–Bank Relationships and the Role of Internet Banking24 cited
  • 2005The added value of web innovation for customer satisfaction24 cited
  • 2013The role of internet banking in continuous improvement areas: quantitative evidence from Jordanian banks22 cited
  • 2016An Attempt to Explore Electronic Marketing Adoption and Implementation Aspects in Developing Countries16 cited
  • 2011La recherche en finance entrepreneuriale15 cited
  • 2009Determinants of SMEs' perceptions of electronic banking in Pakistan8 cited
  • 2022Understanding and Adoption of Internet Banking: Nepalese Perspective7 cited