this work references cited by second hopReferences
- 1980Understanding Attitudes and Predicting Social Behavior25,805 cited
- 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
- 1985An attributional theory of achievement motivation and emotion.7,833 cited
- 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,761 cited
- 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
- 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,987 cited
- 1999Mental accounting matters3,344 cited
- 1988Communication and Control Processes in the Delivery of Service Quality2,051 cited
- 1990Service management and marketing: managing the moments of truth in service competition1,899 cited
- 1993Handbook of research on sport psychology1,453 cited
- 1973Brand Loyalty Vs. Repeat Purchasing Behavior1,369 cited
- 1984Consumer Reactions to Product Failure: An Attributional Approach1,353 cited
- 1980A cognitive (attribution)-emotion-action model of motivated behavior: An analysis of judgments of help-giving.1,073 cited
- 1988Recent Attribution Research in Consumer Behavior: A Review and New Directions1,040 cited
- 1993Motivation in Sport and Exercise
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work