References

• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 2001Consumer perceived value: The development of a multiple item scale6,635 cited
• 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
• 1997Customer value: The next source for competitive advantage4,662 cited
• 1985How information gives you competitive advantage4,441 cited
• 1987Competing on the Eight Dimensions of Quality1,691 cited
• 2007The concept of perceived value: a systematic review of the research1,272 cited
• 1994DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS1,209 cited
• 1997Reflections on gaining competitive advantage through customer value941 cited
• 2000The Antecedents and Consequences of Customer-Centric Marketing880 cited
• 1994Market orientation, customer value, and superior performance838 cited
• 1997Developing a customer value-based theory of the firm710 cited
• 2000Customer‐perceived value in industrial contexts