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Negative Returns on Positive Emotions: The Influence of Pride and Self‐Regulatory Goals on Repurchase Decisions
16 references·16 citing·41 second hopsampled
Negative Returns on Positive Emotions: The Influence of Pride and Self‐Regulatory Goals on Repurchase Decisions (2005)Negative Returns on Positive Emotions: Th…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Ideals and Oughts and the Reliance on Affect versus Substance in Persuasion (2004)Ideals and Oughts and the Rel…Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services (2003)Angry Customers don't Come Ba…How Self-Regulation Creates Distinct Values: The Case of Promotion and Prevention Decision Making (2002)How Self-Regulation Creates D…The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. (2001)The role of positive emotions…Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)Customer Satisfaction: A Meta…Customer Satisfaction: A Meta-Analysis of the Empirical Evidence (2001)Customer Satisfaction: A Meta…Achievement orientations from subjective histories of success: Promotion pride versus prevention pride (2001)Achievement orientations from…Beyond valence: Toward a model of emotion-specific influences on judgement and choice (2000)Beyond valence: Toward a mode…Principles and Practice of Structural Equation Modeling (1998)Principles and Practice of St…Emotional responses to goal attainment: Strength of regulatory focus as moderator. (1997)Emotional responses to goal a…Emotional responses to goal attainment: Strength of regulatory focus as moderator. (1997)Emotional responses to goal a…A Study of the Relationships between Cognitive Appraisals and Consumption Emotions (1997)A Study of the Relationships …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…An Attributional Theory of Motivation and Emotion (1986)An Attributional Theory of Mo…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Discrete emotions effect on consumer evaluation and behaviour: A contextual perspective and directions for future research (2023)Discrete emotions effect on c…Employee Recognition, Task Performance, and OCB: Mediated and Moderated by Pride (2022)Employee Recognition, Task Pe…“Doing Good” versus “Being Good”: The interplay between pride appeals and regulatory‐focused messages in green advertising (2021)“Doing Good” versus “Being Go…The Role of Pride Feelings in the Team and Fan Community Identification Processes: An Empirical Examination in Professional Sport (2019)The Role of Pride Feelings in…The role of brand innovativeness and customer hope in developing online repurchase intentions (2018)The role of brand innovativen…The Relationship between Brand Attachment and Consumers' Emotional Well-Being (2018)The Relationship between Bran…Pride of Ownership: An Identity-Based Model (2018)Pride of Ownership: An Identi…Empathy and affect in B2B salesperson performance (2017)Empathy and affect in B2B sal…Internet advertising video facilitating health communication (2016)Internet advertising video fa…Pulling on the Heartstrings: Examining the Effects of Emotions and Gender in Persuasive Appeals (2013)Pulling on the Heartstrings: …Are innovative consumers emotional and prestigiously sensitive to price? (2013)Are innovative consumers emot…“No More” leads to “Want More,” but “No Less” leads to “Want Less”: Consumers' counterfactual thinking when faced with quantity restriction discounts (2011)“No More” leads to “Want More…When will customers care about service failures that happened to strangers? The role of personal similarity and regulatory focus and its implication on service evaluation (2010)When will customers care abou…Affect and cognition as predictors of behavioral intentions towards services (2009)Affect and cognition as predi…The Cost of Pride: Why Do Firms from Developing Countries Bid Higher? (2008)The Cost of Pride: Why Do Fir…Verhaltenswissenschaftliche Aspekte der Kundenbindung (2003)Verhaltenswissenschaftliche A…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)Flow: the psychology of optimal experience (1990)Emotion And Adaptation (1991)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)Handbook of Positive Psychology (2001)The Benefits of Frequent Positive Affect: Does Happiness Lead to Success? (2005)Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences (2017)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)The illusion of control. (1975)Regret Theory: An Alternative Theory of Rational Choice Under Uncertainty (1982)Risk as feelings. (2001)Core affect and the psychological construction of emotion. (2003)Power, approach, and inhibition. (2003)Self-discrepancy: A theory relating self and affect. (1987)Behavioral inhibition, behavioral activation, and affective responses to impending reward and punishment: The BIS/BAS Scales. (1994)Promotion and Prevention: Regulatory Focus as A Motivational Principle (1998)On the nature and importance of cultural tightness-looseness. (2006)When does electronic word-of-mouth matter? A study of consumer product reviews (2010)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Multidimensional Assessment of Emotion Regulation and Dysregulation: Development, Factor Structure, and Initial Validation of the Difficulties in Emotion Regulation Scale (2003)Structural Equation Modelling: Guidelines for Determining Model Fit (2008)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Social cognitive theory of self-regulation (1991)Classrooms: Goals, structures, and student motivation. (1992)Well-being : the foundations of hedonic psychology (1999)Understanding Relationship Marketing Outcomes (2002)Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A Theory of Regret Regulation 1.0 (2007)Customer betrayal and retaliation: when your best customers become your worst enemies (2007)How Online Product Reviews Affect Retail Sales: A Meta-analysis (2014)
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References

  • 1998Principles and Practice of Structural Equation Modeling36,041 cited
  • 2001The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions.16,136 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1986An Attributional Theory of Motivation and Emotion4,969 cited
  • 2000Beyond valence: Toward a model of emotion-specific influences on judgement and choice3,030 cited
  • 2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence2,000 cited
  • 2001Achievement orientations from subjective histories of success: Promotion pride versus prevention pride1,515 cited
  • 2003Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services897 cited
  • 1997Emotional responses to goal attainment: Strength of regulatory focus as moderator.876 cited
  • 2004Ideals and Oughts and the Reliance on Affect versus Substance in Persuasion616 cited
  • 2002How Self-Regulation Creates Distinct Values: The Case of Promotion and Prevention Decision Making599 cited
  • 2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence

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593 cited
  • 1997A Study of the Relationships between Cognitive Appraisals and Consumption Emotions469 cited
  • 1997Emotional responses to goal attainment: Strength of regulatory focus as moderator.362 cited
  • Cited by

    • 2013Pulling on the Heartstrings: Examining the Effects of Emotions and Gender in Persuasive Appeals184 cited
    • 2010When will customers care about service failures that happened to strangers? The role of personal similarity and regulatory focus and its implication on service evaluation65 cited
    • 2003Verhaltenswissenschaftliche Aspekte der Kundenbindung63 cited
    • 2022Employee Recognition, Task Performance, and OCB: Mediated and Moderated by Pride60 cited
    • 2017Empathy and affect in B2B salesperson performance54 cited
    • 2009Affect and cognition as predictors of behavioral intentions towards services46 cited
    • 2018The role of brand innovativeness and customer hope in developing online repurchase intentions40 cited
    • 2018The Relationship between Brand Attachment and Consumers' Emotional Well-Being36 cited
    • 2016Internet advertising video facilitating health communication35 cited
    • 2021“Doing Good” versus “Being Good”: The interplay between pride appeals and regulatory‐focused messages in green advertising33 cited
    • 2013Are innovative consumers emotional and prestigiously sensitive to price?33 cited
    • 2018Pride of Ownership: An Identity-Based Model31 cited
    • 2008The Cost of Pride: Why Do Firms from Developing Countries Bid Higher?29 cited
    • 2019The Role of Pride Feelings in the Team and Fan Community Identification Processes: An Empirical Examination in Professional Sport29 cited
    • 2011“No More” leads to “Want More,” but “No Less” leads to “Want Less”: Consumers' counterfactual thinking when faced with quantity restriction discounts26 cited
    • 2023Discrete emotions effect on consumer evaluation and behaviour: A contextual perspective and directions for future research23 cited