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Nonlinear effects between satisfaction and loyalty: An empirical study of different conceptual relationships
16 references·2 citing·33 second hop
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1,614 cited
  • 2005The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention1,575 cited
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    • 2014Customer loyalty towards traditional products – Polish market experience34 cited
    • 2023An empirical assessment of customer satisfaction of internet banking service quality – Hybrid model approach21 cited