Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Process improvement through performance measurement: the balanced scorecard methodology

10 references·16 citing·32 second hop

FromToDepth

this work references cited by second hop

References

1992The balanced scorecard--measures that drive performance.7,979 cited
1996Using the balanced scorecard as a strategic management system5,014 cited
1998Putting the Balanced Scorecard to Work2,180 cited
1991The performance measurement manifesto.1,295 cited
1991Performance measurement in service businesses782 cited
1990The New Performance Challenge: Measuring Operations for World-Class Competition594 cited
2000Performance Drivers: A Practical Guide to Using the Balanced Scorecard481 cited
1992Performance measurement for world class manufacturing: a model for American companies280 cited
2013Measuring Business Performance263 cited
1996Performance measurement in service businesses revisited179 cited

Cited by

2017Determinants of financial performance of Islamic banks: an intellectual capital perspective214 cited
2009Indian software and pharmaceutical sector IC and financial performance179 cited
2012Influence of strategic approach to BPM on financial and non‐financial performance158 cited
2005Performance Measurement Systems in Tourism, Hospitality, and Leisure Small Medium-Sized Enterprises: A Balanced Scorecard Perspective155 cited
2008

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

Performance measurement of construction firms in developing countries

140 cited

2004A critique of benchmarking and performance measurement132 cited

2008The performance consequence of multiple performance measures usage111 cited

2015Creative climate and organisational resilience: the mediating role of innovation110 cited

2012AN INVESTIGATION OF THE RELATIONSHIP BETWEEN ORGANIZATIONAL CULTURE AND THE PERFORMANCE OF CONSTRUCTION ORGANIZATIONS99 cited

2005A conceptual model for the application of Six Sigma methodologies to supply chain improvement91 cited

2008Managing the tension between performance measurement and strategy: coping strategies91 cited

2008Strategic management tools and public sector management79 cited

2014A hybrid framework based on SIPOC and Six Sigma DMAIC for improving process dimensions in supply chain network77 cited

2008Performance measurement - A balanced score card approach75 cited

2008Exploring strategy‐misaligned performance measurement73 cited

2007Human resource managers’ perceptions of the applications and merit of the balanced scorecard in hotels73 cited