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Integration of Kano’s model into FQFD for Taiwanese Ban-Doh banquet culture · Study

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ArticleIntegration of Kano’s model into FQFD for Taiwanese Ban-Doh banquet culture

Ling‐Zhong Lin2014

Article2014

Integration of Kano’s model into FQFD for Taiwanese Ban-Doh banquet culture

Ling‐Zhong Lin · Huery-Ren Yeh · Ming‐Chao Wang

55 citations·0/0 files stored·Tourism Management

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Quality Function Deployment in Product Design Customer Service Quality and Loyalty Color perception and design

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References

1980Qualitative research and evaluation methods 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1994Marketing Research: An Applied Orientation 1999Doing Qualitative Research 1984Attractive Quality and Must-Be Quality 1996Decision making with dependence and feedback : the analytic network process 1988The House of Quality 1993The Voice of the Customer

Cited by

2018In-flight NCCI management by combining the Kano model with the service blueprint: A comparison of frequent and infrequent flyers 2018Integrating Evaluation Grid Method and Fuzzy Quality Function Deployment to New Product Development 2019Fuzzy cognitive map based quality function deployment approach for dishwasher machine selection 2023Combining GRA with a Fuzzy QFD Model for the New Product Design and Development of Wickerwork Lamps 2018An uncertain target-oriented QFD approach to service design based on service standardization with an application to bank window service

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Year2014

Typearticle

Published2014-07-25

VenueTourism Management

ISSN-L0261-5177

Languageen

Citations55

Files0 public / 0

ShelfQuality Function Deployment in Product Design

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doi10.1016/j.tourman.2014.05.007

openalex_workW1970239338

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2024

Kano Model Categorization Methods: Typology and Systematic Critical Overview for Hospitality and Tourism Academics and Practitioners

2018Peningkatan Kualitas Produk Cokelat Dengan Integrasi Metode Kano Dan QFD

2020How to determine a minimum viable product in app-based lean start-ups: Kano-based approach