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Integration of Kano’s model into FQFD for Taiwanese Ban-Doh banquet culture
16 references·10 citing·28 second hop
Integration of Kano’s model into FQFD for Taiwanese Ban-Doh banquet culture (2014)Integration of Kano’s model into FQFD for…Multi-attribute comparison of catering service companies using fuzzy AHP: The case of Turkey (2003)Multi-attribute comparison of…Rationality in Action (2001)Rationality in ActionCorridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees (2000)Corridors of Influence in the…Doing Qualitative Research (1999)Doing Qualitative ResearchHow to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)How to make product developme…Decision making with dependence and feedback : the analytic network process (1996)Decision making with dependen…The Moral Problem (1994)The Moral ProblemMarketing Research: An Applied Orientation (1994)Marketing Research: An Applie…The Voice of the Customer (1993)The Voice of the CustomerSampling in qualitative inquiry (1992)Sampling in qualitative inqui…Quality Function Deployment : Integrating Customer Requirements into Product Design (1990)Quality Function Deployment :…The House of Quality (1988)The House of QualitySERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Designing services that deliver (1984)Designing services that deliv…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Qualitative research and evaluation methods (1980)Qualitative research and eval…Kano Model Categorization Methods: Typology and Systematic Critical Overview for Hospitality and Tourism Academics and Practitioners (2024)Kano Model Categorization Met…Combining GRA with a Fuzzy QFD Model for the New Product Design and Development of Wickerwork Lamps (2023)Combining GRA with a Fuzzy QF…How to determine a minimum viable product in app-based lean start-ups: Kano-based approach (2020)How to determine a minimum vi…Service redundancy in fine dining: evidence from Taiwan (2019)Service redundancy in fine di…Fuzzy cognitive map based quality function deployment approach for dishwasher machine selection (2019)Fuzzy cognitive map based qua…Peningkatan Kualitas Produk Cokelat Dengan Integrasi Metode Kano Dan QFD (2018)Peningkatan Kualitas Produk C…Integrating Evaluation Grid Method and Fuzzy Quality Function Deployment to New Product Development (2018)Integrating Evaluation Grid M…In-flight NCCI management by combining the Kano model with the service blueprint: A comparison of frequent and infrequent flyers (2018)In-flight NCCI management by …An uncertain target-oriented QFD approach to service design based on service standardization with an application to bank window service (2018)An uncertain target-oriented …Integrating customers' disparate technology readiness into technological requirement analysis: an extended Kano approach (2015)Integrating customers' dispar…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)How Many Interviews Are Enough? (2005)Three Approaches to Qualitative Content Analysis (2005)Purposeful Sampling for Qualitative Data Collection and Analysis in Mixed Method Implementation Research (2013)Decision-making with the AHP: Why is the principal eigenvector necessary (2002)Decision making — the Analytic Hierarchy and Network Processes (AHP/ANP) (2004)Best-worst multi-criteria decision-making method (2014)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Customer value: The next source for competitive advantage (1997)Evolving to a New Dominant Logic for Marketing (2003)The Process of Customer Engagement: A Conceptual Framework (2008)Gain more insight from your PLS-SEM results (2016)The Myth of Morality (2001)A Darwinian Dilemma for Realist Theories of Value (2005)Moral Conviction: Another Contributor to Attitude Strength or Something More? (2005)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Qualitative research: standards, challenges, and guidelines (2001)Verification Strategies for Establishing Reliability and Validity in Qualitative Research (2002)The qualitative research interview (2006)Customer satisfaction, customer retention, and market share (1993)THE LAST PLANNER SYSTEM OF PRODUCTION CONTROL (2000)Quality function deployment: A literature review (2002)
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References

  • 1980Qualitative research and evaluation methods35,808 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1994Marketing Research: An Applied Orientation7,087 cited
  • 1999Doing Qualitative Research3,956 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1996Decision making with dependence and feedback : the analytic network process3,373 cited
  • 1988The House of Quality2,266 cited
  • 1993The Voice of the Customer1,969 cited
  • 1990Quality Function Deployment : Integrating Customer Requirements into Product Design1,680 cited
  • 1994The Moral Problem1,374 cited
  • 1992Sampling in qualitative inquiry1,318 cited
  • 1984Designing services that deliver1,272 cited
  • 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
  • 2001Rationality in Action977 cited
  • 2003Multi-attribute comparison of catering service companies using fuzzy AHP: The case of Turkey824 cited
  • 2000Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees

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791 cited

Cited by

  • 2018In-flight NCCI management by combining the Kano model with the service blueprint: A comparison of frequent and infrequent flyers66 cited
  • 2018Integrating Evaluation Grid Method and Fuzzy Quality Function Deployment to New Product Development54 cited
  • 2019Fuzzy cognitive map based quality function deployment approach for dishwasher machine selection36 cited
  • 2019Service redundancy in fine dining: evidence from Taiwan27 cited
  • 2023Combining GRA with a Fuzzy QFD Model for the New Product Design and Development of Wickerwork Lamps26 cited
  • 2018An uncertain target-oriented QFD approach to service design based on service standardization with an application to bank window service26 cited
  • 2024Kano Model Categorization Methods: Typology and Systematic Critical Overview for Hospitality and Tourism Academics and Practitioners25 cited
  • 2018Peningkatan Kualitas Produk Cokelat Dengan Integrasi Metode Kano Dan QFD24 cited
  • 2020How to determine a minimum viable product in app-based lean start-ups: Kano-based approach20 cited
  • 2015Integrating customers' disparate technology readiness into technological requirement analysis: an extended Kano approach13 cited