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Self-monitoring, norms, and attitudes as influences on consumer complaining
15 references·0 citing·47 second hop
Self-monitoring, norms, and attitudes as influences on consumer complaining (1981)Self-monitoring, norms, and attitudes as …Advances in Consumer Research (2025)Advances in Consumer ResearchAn Exploratory Study of Assertiveness, Aggressiveness, and Consumer Complaining Behavior (1979)An Exploratory Study of Asser…Self-Monitoring as a Moderating Variable in Consumer Behavior (1978)Self-Monitoring as a Moderati…Consumer Response to Dissatisfaction With Services and Intangibles (1978)Consumer Response to Dissatis…Comparison of three models for predicting altruistic behavior. (1978)Comparison of three models fo…Automobile Repair: Does Regulation or Consumer Information Matter? (1978)Automobile Repair: Does Regul…An Analysis of Shopper Dissatisfaction for Major Household Appliances (1978)An Analysis of Shopper Dissat…Consumer Response to Unsatisfactory Purchases: A Survey of Perceiving Defects, Voicing Complaints, and Obtaining Redress (1977)Consumer Response to Unsatisf…Attitude-behavior relations: A theoretical analysis and review of empirical research. (1977)Attitude-behavior relations: …When actions reflect attitudes: The politics of impression management. (1976)When actions reflect attitude…Increasing attitude-behavior correspondence by broadening the scope of the behavioral measure. (1976)Increasing attitude-behavior …An informational approach to altruistic behavior. (1976)An informational approach to …Dissatisfied Consumers: Who Gets Upset and Who Takes Action (1975)Dissatisfied Consumers: Who G…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Self-monitoring of expressive behavior. (1974)Self-monitoring of expressive…Nature of Prejudice (1954)The Handbook of Social Psychology (1969)From Intentions to Actions: A Theory of Planned Behavior (1985)The Elaboration Likelihood Model of Persuasion (1986)The theory of planned behavior (1991)Coefficient Alpha and the Internal Structure of Tests (1951)Self-perception: An alternative interpretation of cognitive dissonance phenomena. (1967)Direct Experience And Attitude-Behavior Consistency (1981)Attitudes, Traits, and Actions: Dispositional Prediction of Behavior in Personality and Social Psychology (1987)Risk Perceptions, General Environmental Beliefs, and Willingness to Address Climate Change (1999)Handbook of Social Psychology (2013)Social class and mental illness: Community study. (1958)The Socially Conscious Consumer (1972)Ecologically Concerned Consumers: Who Are They? (1974)E‐complaining: a content analysis of an Internet complaint forum (2001)Consumers' complaint behaviour. 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this work references cited by second hop

References

  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1977Attitude-behavior relations: A theoretical analysis and review of empirical research.7,609 cited
  • 1974Self-monitoring of expressive behavior.3,416 cited
  • 1976When actions reflect attitudes: The politics of impression management.293 cited
  • 1977Consumer Response to Unsatisfactory Purchases: A Survey of Perceiving Defects, Voicing Complaints, and Obtaining Redress272 cited
  • 1976Increasing attitude-behavior correspondence by broadening the scope of the behavioral measure.261 cited
  • 1976An informational approach to altruistic behavior.250 cited
  • 1975Dissatisfied Consumers: Who Gets Upset and Who Takes Action205 cited
  • 1978Comparison of three models for predicting altruistic behavior.186 cited
  • 1978An Analysis of Shopper Dissatisfaction for Major Household Appliances117 cited
  • 1979An Exploratory Study of Assertiveness, Aggressiveness, and Consumer Complaining Behavior91 cited
  • 1978Consumer Response to Dissatisfaction With Services and Intangibles89 cited
  • 1978Self-Monitoring as a Moderating Variable in Consumer Behavior81 cited
  • 1978

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Automobile Repair: Does Regulation or Consumer Information Matter?
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