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Creating customer repurchase intention in Internet retailing: The effects of multiple service events and product type
16 references·11 citing·45 second hop
Creating customer repurchase intention in Internet retailing: The effects of multiple service events and product type (2014)Creating customer repurchase intention in…Information direction, website reputation and eWOM effect: A moderating role of product type (2008)Information direction, websit…Measuring Service Quality in E-Retailing (2006)Measuring Service Quality in …E-S-QUAL (2004)E-S-QUALE-LOYALTY: YOUR SECRET WEAPON ON THE WEB (2003)E-LOYALTY: YOUR SECRET WEAPON…The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)The Measurement of Web-Custom…Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior (2002)Applying the Technology Accep…Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics (2002)Antecedents of B2C Channel Sa…Technology Infusion in Service Encounters (2000)Technology Infusion in Servic…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Measuring the Customer Experi…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Interactive Home Shopping: Co…Assessing Construct Validity in Organizational Research (1991)Assessing Construct Validity …User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…Information and Consumer Behavior (1970)Information and Consumer Beha…The Economics of Information (1961)The Economics of InformationUnderstanding the Factors Influencing Repurchase Intention in Online Shopping: A Meta-analytic Review (2022)Understanding the Factors Inf…The missing link in the evolution of product design: a strategy roadmap towards product development success (2022)The missing link in the evolu…Premium versus affordable clothing retailers: what are customer expectations for satisfaction and repurchase intentions? (2021)Premium versus affordable clo…Insights and anatomy of brand experience in app-based retailing (eRBX): Critical play of physical evidence and enjoyment (2021)Insights and anatomy of brand…Driving forces of repurchasing social enterprise products (2021)Driving forces of repurchasin…Does Ethics Perception Foster Consumer Repurchase Intention? Role of Trust, Perceived Uncertainty, and Shopping Habit (2019)Does Ethics Perception Foster…Antecedentes y consecuencias del valor de marca. Un estudio centrado en los consumidores jóvenes (2019)Antecedentes y consecuencias …Online customer experience, satisfaction and repurchase intention for online clothing retailing (2017)Online customer experience, s…Model of Customer Experience and Purchase Intention in Online Environment (2017)Model of Customer Experience …Identifying the determinants of online retail patronage: A perceived-risk perspective (2016)Identifying the determinants …An investigation of customer attitude towards online stores (2016)An investigation of customer …Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)Self-efficacy mechanism in human agency. (1982)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Organization and environment (1967)Structural Equations with Latent Variables. 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(1990)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Satisfaction: a behavioral perspective on the consumer (2010)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)An Updated and Streamlined Technology Readiness Index (2014)Understanding Customer Experience Throughout the Customer Journey (2016)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)The Effects of Progressive Levels of Interactivity and Vividness in Web Marketing Sites (2001)Engagement, telepresence and interactivity in online consumer experience: Reconciling scholastic and managerial perspectives (2009)Digital marketing: A framework, review and research agenda (2016)Dimensions of Consumer Expertise (1987)Constructive Consumer Choice Processes (1998)Hedonic and utilitarian motivations for online retail shopping behavior (2001)American Economic Review (2019)Measuring Switching Costs and the Determinants of Customer Retention in Internet-Enabled Businesses: A Study of the Online Brokerage Industry (2002)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)The role of social presence in establishing loyalty in e-Service environments (2006)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Corporate Social Responsibility: A Theory of the Firm Perspective (2001)The Categorical Imperative: Securities Analysts and the Illegitimacy Discount (1999)The Contributions of the Economics of Information to Twentieth Century Economics (2000)What Makes a Helpful Online Review? 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References

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  • 2006Measuring Service Quality in E-Retailing

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1,056 cited
  • 2008Information direction, website reputation and eWOM effect: A moderating role of product type969 cited
  • Cited by

    • 2019Does Ethics Perception Foster Consumer Repurchase Intention? Role of Trust, Perceived Uncertainty, and Shopping Habit49 cited
    • 2016Identifying the determinants of online retail patronage: A perceived-risk perspective36 cited
    • 2017Online customer experience, satisfaction and repurchase intention for online clothing retailing27 cited
    • 2021Premium versus affordable clothing retailers: what are customer expectations for satisfaction and repurchase intentions?24 cited
    • 2021Driving forces of repurchasing social enterprise products23 cited
    • 2016An investigation of customer attitude towards online stores20 cited
    • 2022Understanding the Factors Influencing Repurchase Intention in Online Shopping: A Meta-analytic Review13 cited
    • 2022The missing link in the evolution of product design: a strategy roadmap towards product development success12 cited
    • 2021Insights and anatomy of brand experience in app-based retailing (eRBX): Critical play of physical evidence and enjoyment12 cited
    • 2019Antecedentes y consecuencias del valor de marca. Un estudio centrado en los consumidores jóvenes12 cited
    • 2017Model of Customer Experience and Purchase Intention in Online Environment10 cited