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Identifying the Dimensions of the Experience Construct

16 references·16 citing·33 second hopsampled

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References

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1985

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Service America!: Doing Business in the New Economy

291 cited

1964Signification and Significance: A Study of the Relations of Signs and Values175 cited

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2019Gender, loyalty card membership, age, and critical incident recovery: Do they moderate experience-loyalty relationship?65 cited
2012Kano's Model: An Integrative Review of Theory and Applications to the Field of Hospitality and Tourism51 cited
2012Nuevas tendencias del marketing: el marketing experiencial.50 cited
2018Creating the luxury accommodation experience: case studies from New Zealand47 cited
2016Customer service innovations in the Indian hospitality industry45 cited
2010Service Quality as a Component of the Hospitality Experience: Proposal of a Conceptual Model and Framework for Research40 cited
2019Customer perceptions of Korean digital and traditional banks31 cited
2017Luxury accommodation – significantly different or just more expensive?25 cited
2018Understanding the Shopping Experience and Its Implications for Malls as Marketing Media19 cited
2021The Interplay of Context, Experience, and Emotion at World Heritage Sites: a Qualitative and Machine Learning Approach14 cited
2015Dimensions of Real and Virtual Consumer Experiences12 cited
2011Bugünün ve geleceğin müdürlerinin perspektifinden ağırlama endüstrisinin doğası1 cited