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Mechanism of customer value in restaurant consumption: Employee hospitality and entertainment cues as boundary conditions
16 references·14 citing·41 second hop
Mechanism of customer value in restaurant consumption: Employee hospitality and entertainment cues as boundary conditions (2012)Mechanism of customer value in restaurant…Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)Value dimensions, perceived v…To Parcel or Not to Parcel: Exploring the Question, Weighing the Merits (2002)To Parcel or Not to Parcel: E…The Effects of Item Parceling on Goodness-of-Fit and Parameter Estimate Bias in Structural Equation Modeling (2002)The Effects of Item Parceling…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value (1999)The Service Profit Chain: How…Sample size in factor analysis. (1999)Sample size in factor analysi…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Consumer Value: A Framework for Analysis and Research (1999)Consumer Value: A Framework f…Customer value: The next source for competitive advantage (1997)Customer value: The next sour…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Store atmosphere and purchasing behavior (1994)Store atmosphere and purchasi…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…An approach to environmental psychology (1974)An approach to environmental …Hotel Employees’ Job Satisfaction and Performance: A Developed Herzberg’s Theory-Based Model (2025)Hotel Employees’ Job Satisfac…Cultivating Entrepreneurial Excellence: Impact of a Hospitable Service Mindset on Future Hospitality Leaders (2025)Cultivating Entrepreneurial E…What drives customers’ participation behaviour? Unveiling the drivers of affective satisfaction and its impacts in the restaurant industry (2024)What drives customers’ partic…Effect of social media sharing on destination brand awareness and destination quality (2019)Effect of social media sharin…Customer value in Quick-Service Restaurants: A cross-cultural study (2019)Customer value in Quick-Servi…Customer Satisfaction with Online Food Ordering Portals in Qatar (2019)Customer Satisfaction with On…Can signaling impact customer satisfaction and behavioral intentions in times of service failure?: evidence from open versus closed kitchen restaurants (2019)Can signaling impact customer…Shaping tourists' destination quality perception and loyalty through destination country image: The importance of involvement and perceived value (2018)Shaping tourists' destination…Re-conceptualizing customer-based destination brand equity (2018)Re-conceptualizing customer-b…Willingness to pay in negative restaurant service encounters (2017)Willingness to pay in negativ…Vamos almoçar? Um estudo da relação hospitalidade, qualidade em serviços e marketing de experiência na satisfação dos clientes de restaurantes (2017)Vamos almoçar? Um estudo da r…Understanding the Role of Gratitude in Building Quality Relationships (2017)Understanding the Role of Gra…Do Eco‐friendly VMD and Store Reputation Increase Satisfaction of Retail Customers? (2015)Do Eco‐friendly VMD and Store…The importance of employee hospitability and perceived price in the hotel industry (2014)The importance of employee ho…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Review of Psychometric theory (2nd ed.). (1979)Using Self-Report Assessment Methods to Explore Facets of Mindfulness (2006)Construct Validity of the Five Facet Mindfulness Questionnaire in Meditating and Nonmeditating Samples (2008)Specification, evaluation, and interpretation of structural equation models (2011)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Comparative fit indexes in structural models. (1990)Alternative Ways of Assessing Model Fit (1992)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)The Competitive Advantage of Nations (1991)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Value-based Adoption of Mobile Internet: An empirical investigation (2005)Power analysis and determination of sample size for covariance structure modeling. (1996)Evaluating the use of exploratory factor analysis in psychological research. (1999)Best Practices for Developing and Validating Scales for Health, Social, and Behavioral Research: A Primer (2018)Construct validity in psychological tests. (1955)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Evidence for a three-factor theory of emotions (1977)Seeking the Ideal Form: Product Design and Consumer Response (1995)Core affect and the psychological construction of emotion. (2003)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 1974An approach to environmental psychology7,295 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 2002To Parcel or Not to Parcel: Exploring the Question, Weighing the Merits6,539 cited
  • 1999Sample size in factor analysis.5,487 cited
  • 1997Customer value: The next source for competitive advantage4,662 cited
  • 1994Store atmosphere and purchasing behavior1,649 cited
  • 1999Consumer Value: A Framework for Analysis and Research1,527 cited
  • 2002The Effects of Item Parceling on Goodness-of-Fit and Parameter Estimate Bias in Structural Equation Modeling1,387 cited

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2005
Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour
1,354 cited
  • 1999The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value1,171 cited
  • Cited by

    • 2019Effect of social media sharing on destination brand awareness and destination quality155 cited
    • 2018Shaping tourists' destination quality perception and loyalty through destination country image: The importance of involvement and perceived value137 cited
    • 2018Re-conceptualizing customer-based destination brand equity110 cited
    • 2019Can signaling impact customer satisfaction and behavioral intentions in times of service failure?: evidence from open versus closed kitchen restaurants64 cited
    • 2019Customer value in Quick-Service Restaurants: A cross-cultural study57 cited
    • 2017Willingness to pay in negative restaurant service encounters56 cited
    • 2019Customer Satisfaction with Online Food Ordering Portals in Qatar37 cited
    • 2017Understanding the Role of Gratitude in Building Quality Relationships28 cited
    • 2024What drives customers’ participation behaviour? Unveiling the drivers of affective satisfaction and its impacts in the restaurant industry24 cited
    • 2017Vamos almoçar? Um estudo da relação hospitalidade, qualidade em serviços e marketing de experiência na satisfação dos clientes de restaurantes24 cited
    • 2014The importance of employee hospitability and perceived price in the hotel industry22 cited
    • 2015Do Eco‐friendly VMD and Store Reputation Increase Satisfaction of Retail Customers?12 cited
    • 2025Hotel Employees’ Job Satisfaction and Performance: A Developed Herzberg’s Theory-Based Model1 cited
    • 2025Cultivating Entrepreneurial Excellence: Impact of a Hospitable Service Mindset on Future Hospitality Leaders0 cited