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Assessing the moderating effect of consumer product knowledge and online shopping experience on using recommendation agents for customer loyalty

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2000Measuring the Customer Experience in Online Environments: A Structural Modeling Approach

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3,196 cited

2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences2,339 cited

2004Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context1,829 cited

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