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Systems thinking for call centre service design: affective commitment implications in manufacturing enterprises
16 references·0 citing·34 second hop
Systems thinking for call centre service design: affective commitment implications in manufacturing enterprises (2010)Systems thinking for call centre service …Recenzja książki. Robert K. yin, Case Study Research. Design and Methods (fourth Edition), thousand Oaks, CA: Sage Publications, 2009 (2012)Recenzja książki. Robert K. y…Case study research: design and methods (2011)Case study research: design a…Designing and Conducting Mixed Methods Research (2007)Designing and Conducting Mixe…Thematic networks: an analytic tool for qualitative research (2001)Thematic networks: an analyti…Educational Research: Planning, Conducting, and Evaluating Quantitative and Qualitative Research (2001)Educational Research: Plannin…Mixed Methodology: Combining Qualitative and Quantitative Approaches (1999)Mixed Methodology: Combining …The Management of Innovation (1994)The Management of InnovationA three-component conceptualization of organizational commitment (1991)A three-component conceptuali…Zero defections: quality comes to services. (1990)Zero defections: quality come…The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)The measurement and anteceden…A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. (1990)A review and meta-analysis of…Equilibrium Unemployment as a Worker Discipline Device (1986)Equilibrium Unemployment as a…Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover. (1984)Employee-Organization Linkage…Case Study Research: Design and Methods (1984)Case Study Research: Design a…The measurement of organizational commitment (1979)The measurement of organizati…Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)Organizational commitment, jo…Coefficient Alpha and the Internal Structure of Tests (1951)The Commitment-Trust Theory of Relationship Marketing (1994)Statistical principles in experimental design. (1962)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Social Psychology of Organizations. (1979)Perceived organizational support: A review of the literature. (2002)Social Exchange Theory: An Interdisciplinary Review (2005)A theory of human motivation. (1943)Motivation through the design of work: test of a theory (1976)JOB SATISFACTION, ORGANIZATIONAL COMMITMENT, TURNOVER INTENTION, AND TURNOVER: PATH ANALYSES BASED ON META‐ANALYTIC FINDINGS (1993)Commitment in the workplace: toward a general model (2001)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)MAKING FAST STRATEGIC DECISIONS IN HIGH-VELOCITY ENVIRONMENTS. (1989)CASE Tools as Organizational Change: Investigating Incremental and Radical Changes in Systems Development (1993)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (1994)Knowledge Specialization, Organizational Coupling, and the Boundaries of the Firm: Why Do Firms Know More than They Make? (2001)Case Study Research (2004)Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (2009)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Using Mixed-Methods Sequential Explanatory Design: From Theory to Practice (2005)A General Inductive Approach for Analyzing Qualitative Evaluation Data (2006)Qualitative Research Designs (2007)The case study approach (2011)A framework for institutional adoption and implementation of blended learning in higher education (2012)Hiring as Cultural Matching (2012)Toward a Definition of Mixed Methods Research (2007)Bridging the Qualitative–Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems1 (2013)A Concise Introduction to Mixed Methods Research (2021)Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. (2001)Architectural Innovation: The Reconfiguration of Existing Product Technologies and the Failure of Established Firms (1990)A PUBLIC MANAGEMENT FOR ALL SEASONS? (1991)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 2001Educational Research: Planning, Conducting, and Evaluating Quantitative and Qualitative Research25,504 cited
  • 2007Designing and Conducting Mixed Methods Research23,260 cited
  • 2011Case study research: design and methods21,763 cited
  • 1990The measurement and antecedents of affective, continuance and normative commitment to the organization11,669 cited
  • 1991A three-component conceptualization of organizational commitment11,041 cited
  • 1979The measurement of organizational commitment8,817 cited
  • 1994The Management of Innovation7,253 cited
  • 2012Recenzja książki. Robert K. yin, Case Study Research. Design and Methods (fourth Edition), thousand Oaks, CA: Sage Publications, 20096,581 cited
  • 1990A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment.6,114 cited
  • 1974Organizational commitment, job satisfaction, and turnover among psychiatric technicians.5,724 cited
  • 2001Thematic networks: an analytic tool for qualitative research5,501 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1999Mixed Methodology: Combining Qualitative and Quantitative Approaches5,204 cited
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Equilibrium Unemployment as a Worker Discipline Device
4,694 cited
  • 1984Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover.4,653 cited
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