Quality Circles — Can We Evaluate Them?

Abstract

This article presents an outline of the current views on Quality Circle evaluation in which the methods, administration and problems are discussed. It has been concluded that, regardless of concerns expressed about measuring the concept, one can be certain that management will demand proof that quality circles are cost‐effective. Preliminary survey work in 11 organisations reveals that few companies have made any serious attempt to carry out a full evaluation of their circle programme, apart from logging the cost savings of individual circle projects. There is seen to be a wide diversity of views amongst managers on how or even whether circle evaluation should be carried out.

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