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The effects of quality management – a survey of Swedish quality professionals

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References

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2015The relationship between organizational culture and quality techniques, and its impact on operational performance134 cited
2015Achieving employee commitment for continuous improvement initiatives115 cited
2017The impact of TQM practices and KM processes on organisational performance110 cited
2007Exploring service quality in the health and fitness industry

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84 cited

2013The Influence of “Soft” and “Hard” Total Quality Management (TQM) Practices on Total Productive Maintenance (TPM) in Jordanian Manufacturing Companies81 cited

2019Quality management, innovation capability and firm performance80 cited

2013The impact of TQM practices on service quality in cellular communication companies in Jordan76 cited

2009The use of quality management tools and techniques in ISO 9001:2000 certified companies: the Greek case74 cited

2010Total quality management practices and results in food companies73 cited

2019Innovative capacity, quality certification and performance in the hotel sector71 cited

2007TQM and CSR nexus65 cited

2018Challenges and propositions for research in quality management65 cited

2022Soft and Hard Total Quality Management Practices Promote Industry 4.0 Readiness: A SEM-Neural Network Approach62 cited

2012ISO 9001 certification pay‐off: myth versus reality57 cited

2010Stuck in the middle with you54 cited

2010Investigating total quality management practice's inter-relationships in ISO 9001:2000 certified organisations52 cited