SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The consequences of faking anger in negotiations · Study

ArticleShelves

ArticleThe consequences of faking anger in negotiations

Stéphane Côté2013

Article2013

The consequences of faking anger in negotiations

Stéphane Côté · Ivona Hideg · Gerben Alexander Van Kleef

196 citations·0/0 files stored·Journal of Experimental Social Psychology

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Conflict Management and Negotiation Emotions and Moral Behavior Emotional Labor in Professions

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 196 citations exist upstream.

References

1995An Integrative Model Of Organizational Trust 2003Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being.2000Multilevel Theory, Research, and Methods in Organizations: Foundations, Extensions, and New Directions 1998Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology.2000Emotional regulation in the workplace: A new way to conceptualize emotional labor.1999TRUST AND DISTRUST IN ORGANIZATIONS: Emerging Perspectives, Enduring Questions 1994Trust and commitment in the United States and Japan 2003WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.

Cited by

2017The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction 2016Exploring the Toolkit of Emotion: What Do Sadness and Anger Do for Us?2019When and Why a Squeakier Wheel Gets More Grease: The Influence of Cultural Values and Anger Intensity on Customer Compensation 2015Feigned versus Felt: Feigning Behaviors and the Dynamics of Institutional Logics

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2011The ability to influence others via emotion displaysarticle · 19 shared references 2012Emotional influence at work: Take it EASIarticle · 18 shared references 2008Emotion cycles: On the social influence of emotion in organizationsarticle · 14 shared references 2010The Emerging View of Emotion as Social Informationarticle · 14 shared references 2014The persuasive power of emotions: Effects of emotional expressions on attitude formation and change.article · 13 shared references 2011Emotion is for influencearticle · 13 shared references

Details

Year2013

Typearticle

Published2013-01-08

VenueJournal of Experimental Social Psychology

ISSN-L0022-1031

Languageen

Citations196

Files0 public / 0

ShelfConflict Management and Negotiation

Identifiers

doi10.1016/j.jesp.2012.12.015

openalex_workW1974516241

Links

Imported from OpenAlex (CC0) — nothing here is generated.

2022At the Heart of Trust: Understanding the Integral Relationship Between Emotion and Trust

2021With a frown or a smile: How leader affective states spark the leader‐follower reciprocal exchange process

2022Do expressions of sadness, anxiety and fear have different impacts on attracting donations? Evidence from a Chinese online charitable crowdfunding platform

2016Back to the basics: how feelings of anger affect cooperation