Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The consequences of faking anger in negotiations

16 references·11 citing·37 second hop

FromToDepth

this work references cited by second hop

References

1995An Integrative Model Of Organizational Trust15,026 cited
2003Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being.11,904 cited
2000Multilevel Theory, Research, and Methods in Organizations: Foundations, Extensions, and New Directions4,907 cited
1998Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology.4,666 cited
2000Emotional regulation in the workplace: A new way to conceptualize emotional labor.3,497 cited
1999TRUST AND DISTRUST IN ORGANIZATIONS: Emerging Perspectives, Enduring Questions3,245 cited
1994Trust and commitment in the United States and Japan2,391 cited
2003WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.2,283 cited
1983The Managed Heart2,165 cited
1997Hiding feelings: The acute effects of inhibiting negative and positive emotion.1,834 cited
1999Social Functions of Emotions at Four Levels of Analysis1,742 cited
2009How Emotions Regulate Social Life1,454 cited
2003The social consequences of expressive suppression.1,400 cited
1983Studies on anger and aggression: Implications for theories of emotion.1,229 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2005The Contagious Leader: Impact of the Leader's Mood on the Mood of Group Members, Group Affective Tone, and Group Processes.1,120 cited

2006Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships1,050 cited

Cited by

2017The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction183 cited
2016Exploring the Toolkit of Emotion: What Do Sadness and Anger Do for Us?95 cited
2019When and Why a Squeakier Wheel Gets More Grease: The Influence of Cultural Values and Anger Intensity on Customer Compensation36 cited
2022At the Heart of Trust: Understanding the Integral Relationship Between Emotion and Trust35 cited
2015Feigned versus Felt: Feigning Behaviors and the Dynamics of Institutional Logics35 cited
2021With a frown or a smile: How leader affective states spark the leader‐follower reciprocal exchange process31 cited
2022Do expressions of sadness, anxiety and fear have different impacts on attracting donations? Evidence from a Chinese online charitable crowdfunding platform21 cited
2016Back to the basics: how feelings of anger affect cooperation20 cited
2018The interpersonal effects of emotions in money versus candy games19 cited
2023Expressing passion for luxury enhances perceived authenticity17 cited
2023How music teachers’ emotional expressions shape students’ performance: “C’est le ton qui fait la musique”3 cited