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The impact of perceived similarity to other customers on shopping mall satisfaction · Study

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ArticleThe impact of perceived similarity to other customers on shopping mall satisfaction

HyorkJin Kwon2015

Article2015

The impact of perceived similarity to other customers on shopping mall satisfaction

HyorkJin Kwon · Sejin Ha · Hyunjoo Im

98 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Consumer Retail Behavior Studies Customer Service Quality and Loyalty Consumer Behavior in Brand Consumption and Identification

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References

1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics 1974An approach to environmental psychology 1972The attraction paradigm 1999The Role of Emotions in Marketing 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response 1982An Investigation into the Determinants of Customer Satisfaction 1981The psychology of social impact.

Cited by

2019Customer loyalty in the fast food restaurants of Bangladesh 2020Going with the flow: smart shopping malls and omnichannel retailing 2019Is beauty a premium? A study of the physical attractiveness effect in service encounters 2017Mall Image, Shopping Well-Being and Mall Loyalty 2019A contemporary review of three types of social influence in consumer psychology 2021Tourism service providers’ physical attractiveness and customers’ service quality evaluation: is warmth or competence more important?

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2022Effects of the in-store crowd and employee perceptions on intentions to revisit and word-of-mouth via transactional satisfaction: A SOR approacharticle · 11 shared references 2012The effects of overall similarity regarding the customer-to-customer-relationship in a service contextarticle · 11 shared references 2010An exploration of the cognitive-affective model of satisfaction in a shopping context: A test of competing modelsarticle · 11 shared references 2014Responses to other similar customers in a service setting – analyzing the moderating role of perceived performance riskarticle · 10 shared references 2019Servicescape irritants and customer satisfaction: The moderating role of shopping motives and involvementarticle · 9 shared references 2008Customer‐employee relationshiparticle · 9 shared references

Details

Year2015

Typearticle

Published2015-02-07

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations98

Files0 public / 0

ShelfConsumer Retail Behavior Studies

Identifiers

doi10.1016/j.jretconser.2015.01.004

openalex_workW1974886872

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2019Entertain me, I’ll stay longer! The influence of types of entertainment on mall shoppers' emotions and behavior

2019The impact of entertainment and social interaction with salespeople on mall shopper satisfaction