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The impact of perceived similarity to other customers on shopping mall satisfaction

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References

1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics9,798 cited
1974An approach to environmental psychology7,295 cited
1972The attraction paradigm4,369 cited
1999The Role of Emotions in Marketing3,295 cited
1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
1981The psychology of social impact.2,864 cited
1974Atmospherics as a Marketing Tool2,541 cited
2002The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions2,256 cited
2005Self‐Construal, Reference Groups, and Brand Meaning2,045 cited
1989Affect Grid: A single-item scale of pleasure and arousal.1,951 cited
2000Atmospheric Effects on Shopping Behavior1,921 cited
1983Selected Determinants of Consumer Satisfaction and Complaint Reports1,466 cited
2003Empirical testing of a model of online store atmospherics and shopper responses1,282 cited

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2000Customer-Employee Rapport in Service Relationships1,150 cited

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2020Perceived host-guest sociability similarity and participants’ satisfaction: Perspectives of airbnb guests and hosts38 cited
2021Effects of the new COVID-19 normal on customer satisfaction: Can facemasks level off the playing field between average-looking and attractive-looking employees?38 cited
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2020The influence of atmospherics general interior variables on shoppers’ emotions and behavior34 cited
2019Different kinds of research shoppers, different cognitive-affective consequences32 cited
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