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Consuming work: front‐line workers and their customers in Jobcentre Plus
16 references·1 citing·30 second hop
Consuming work: front‐line workers and their customers in Jobcentre Plus (2006)Consuming work: front‐line workers and th…The New Public Management (2019)The New Public ManagementIdentity, Genealogy, History (2011)Identity, Genealogy, HistoryDefining the Client in the Public Sector: A Social‐Exchange Perspective (2002)Defining the Client in the Pu…In Praise of Bureaucracy (2001)In Praise of BureaucracyHuman Resource Management in Service Work (2001)Human Resource Management in …Change in the Benefits Agency: Empowering the Exhausted Worker? (1999)Change in the Benefits Agency…Consumption and Identity at Work. (1997)Consumption and Identity at W…Consumer culture and modernity (1997)Consumer culture and modernityNEW MODES OF CONTROL IN THE PUBLIC SERVICE (1996)NEW MODES OF CONTROL IN THE P…Evaluation, learning and the effectiveness of public services (1996)Evaluation, learning and the …Consumption and Identity at Work (1996)Consumption and Identity at W…Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector (1995)Reinventing Government: How t…Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life. (1994)Fast Food, Fast Talk: Service…Economies of Signs and Space. (1994)Economies of Signs and Space.Counter Cultures: Saleswomen, Managers, and Customers in American Department Stores, 1890-1940 (1988)Counter Cultures: Saleswomen,…Street-Level Bureaucracy: Dilemmas of the Individual in Public Services (1981)Street-Level Bureaucracy: Dil…The effect of customer orientation on frontline employees job outcomes in a new public management context (2010)The effect of customer orient…The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Organizational culture and leadership (1993)Regulation Inside Government (1999)The iron cage revisited institutional isomorphism and collective rationality in organizational fields (2004)Theorizing the Micro-politics of Resistance: New Public Management and Managerial Identities in the UK Public Services (2005)Knowledge, Higher Education, and the New Managerialism (2007)The “new public management” in the 1980s: Variations on a theme (1995)Reframing public participation: strategies for the 21st century (2004)Modes of Network Governance: Structure, Management, and Effectiveness (2007)Sociality with Objects (1997)The Fire of Desire: A Multisited Inquiry into Consumer Passion (2003)Production, Consumption, Prosumption (2010)Solutions When the Solution is the Problem: Arraying the Disarray in Development (2003)From Engagement to Co-production: The Contribution of Users and Communities to Outcomes and Public Value (2012)New Media and the Coproduction of Safety (2012)Communities of Coping: Collective Emotional Labour in Service Work (2003)Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart (2003)Satisfaction with HR practices and commitment to the organisation: why one size does not fit all (2005)The death of the social? Re-figuring the territory of government (1996)The teacher's soul and the terrors of performativity (2003)In the Social Factory? (2008)STREET‐LEVEL BUREAUCRACY AND PUBLIC ACCOUNTABILITY (2007)Administrative Burden: Learning, Psychological, and Compliance Costs in Citizen-State Interactions (2014)Culture and health (2014)The Consequences of Emotional Labor: Effects on Work Stress, Job Satisfaction, and Well-Being (1999)A Confessional Account of an Ethnography About Knowledge Work1 (2000)Generic Processes in the Reproduction of Inequality: An Interactionist Analysis (2000)Neoliberalism, higher education and the knowledge economy: from the free market to knowledge capitalism (2005)Interviews in Qualitative Research (2011)Big Policies/Small World: An introduction to international perspectives in education policy (1998)
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References

  • 1981Street-Level Bureaucracy: Dilemmas of the Individual in Public Services8,971 cited
  • 1995Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector4,540 cited
  • 1994Economies of Signs and Space.3,364 cited
  • 1997Consumer culture and modernity1,444 cited
  • 1996Consumption and Identity at Work1,235 cited
  • 1997Consumption and Identity at Work.1,142 cited
  • 1994Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life.758 cited
  • 2019The New Public Management678 cited
  • 2001Human Resource Management in Service Work461 cited
  • 1996NEW MODES OF CONTROL IN THE PUBLIC SERVICE455 cited
  • 2002Defining the Client in the Public Sector: A Social‐Exchange Perspective373 cited
  • 1988Counter Cultures: Saleswomen, Managers, and Customers in American Department Stores, 1890-1940261 cited
  • 2001In Praise of Bureaucracy223 cited
  • 2011Identity, Genealogy, History221 cited
  • 1999Change in the Benefits Agency: Empowering the Exhausted Worker?69 cited
  • 1996Evaluation, learning and the effectiveness of public services

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  • 2010The effect of customer orientation on frontline employees job outcomes in a new public management context39 cited