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ArticleBSC and benchmark development for an e‐commerce SME

Robert C. Rickards2007

Article2007

BSC and benchmark development for an e‐commerce SME

Robert C. Rickards

36 citations·0/0 files stored·Benchmarking An International Journal

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Accounting and Organizational Management Quality and Supply Management Information Technology Governance and Strategy

Abstract

Purpose – To report how an SME developed strategic and operational balanced scorecards (BSCs) as well as benchmarks for use in e‐commerce.

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References

1992The balanced scorecard : measures that drive performance 1992The balanced scorecard--measures that drive performance.1996Using the balanced scorecard as a strategic management system 1998Putting the Balanced Scorecard to Work 1997Balanced scorecard : strategien erfolgreich umsetzen 2000Performance Drivers: A Practical Guide to Using the Balanced Scorecard 2003Setting benchmarks and evaluating balanced scorecards with data envelopment analysis

Cited by

2010E-Marketing-A literature Review from a Small Businesses perspective 2016Service performance evaluation using data envelopment analysis and balance scorecard approach: an application to automotive industry 2009A business excellence model for the hotel sector: implementation to high‐class Greek hotels 2013Balance Scorecard and Performance Measurement in a Greek Industry 2008An endless debate: the sense and nonsense of budgeting

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Details

Year2007

Typearticle

Published2007-04-02

VenueBenchmarking An International Journal

ISSN-L1463-5771

Languageen

Citations36

Files0 public / 0

ShelfAccounting and Organizational Management

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doi10.1108/14635770710740413

openalex_workW1978205185

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